Shift Leader - 5912

El Pollo Loco•Santa Ana, CA

11d

About The Position

The Shift Leader oversees daily restaurant operations during assigned shifts and in the absence of the General Manager or Assistant Manager. The role ensures exceptional customer experiences and that team members follow company standards. The Shift Leader coordinates staff and restaurant operations, monitors service and food production, supports training, and handles operational, safety, inventory, and cash-management duties. Full-time or part-time hours are available.

Requirements

High school diploma or equivalent (GED) preferred.
Must be certified on all EPL SPECS positions, or have at least one year of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

Nice To Haves

High school diploma or equivalent (GED).
At least one year of restaurant supervisory experience, as an alternative to certification on all EPL SPECS positions.

Responsibilities

Manage restaurant opening and closing procedures, including security protocols.
Coordinate crew tasks for setup, food preparation, and cleaning.
Conduct inventory checks and update the inventory system.
Handle food deliveries and ensure inventory records are accurate.
Ensure customer-service and speed-of-service metrics meet company goals and standards.
Maintain restaurant cleanliness according to EPL and health-code safety standards.
Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
Prioritize team members’ tasks during the shift.
Ensure break policies are followed by communicating with team members about breaks and serving as a breaker when needed.
Adjust shift staffing based on sales volume to support productivity.
Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
Train and support team members on new products and operational procedures.
Assign and open cash registers, handle phone calls, verify catering orders, and oversee company funds.
Conduct safe and cash-drawer audits and prepare deposits.
Consult with the Area Leader for support and guidance in complying with operational procedures during the shift.
Strive to meet or exceed customer expectations and satisfaction.
Greet customers and help them with orders in a friendly and helpful manner.

Benefits

Competitive pay
Free meal during your shift
Employee discount on food
Career growth potential; the company promotes from within
Flexible scheduling
Medical insurance
Dental insurance
Vision insurance
401(k) plan with match and immediate vesting (participation requires being at least 21)
Paid vacation
Paid sick time
Employee Assistance Program
Flexible spending accounts
Legal insurance
Pet insurance
Discounts on theme parks, movie tickets, sports events, hotels, and more