Assistant Store Manager 5912

CNG Holdings, Inc.•Oak Park, MI

11d

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory excellence. The position serves and educates customers about financial products and services, processes transactions, handles cash, responds to inquiries and complaints, and supports store operations. The role requires travel to stores within an assigned district, potentially neighboring districts, and may require overnight travel. The position must work assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Personal reliable transportation that complies with company policy; public transportation and transportation provided by family or friends may not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Must work assigned shifts as scheduled.

Nice To Haves

At least 1 year of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers by presenting relevant product and service options.
Escalate customer issues to the store manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in compliance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and ensure customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer and deposits; move cash from the secure safe to the drawer; and potentially make bank deposits or pickups.
Balance individual batch receipts with store sales reports at the end of the day and help resolve over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Perform other duties as assigned.
Travel to all stores within the assigned district using a personal vehicle, and potentially travel to neighboring districts or overnight.