Store Manager

REI (Recreational Equipment Inc.)•Conway, NH

17d

About The Position

The Store Manager drives the store’s daily operations and manages a retail profit center with $5–$30 million in sales volume. The role creates and reinforces a sales culture, ensures prompt service and that customer expectations are met, and guides teams through change. The Store Manager supports Sales Managers and Shop Service Managers in developing staff to reach sales and service goals. The position contributes to REI’s vision of educating, inspiring, and outfitting customers for a lifetime of outdoor experiences and stewardship. The Store Manager develops short- and long-term retail plans, oversees store profitability and financial budgeting, monitors inventory, facilities, and other assets, and uses store reports to identify strategies for improving metrics. The role also builds employee engagement and retention, develops and evaluates staff, fosters a customer-centric culture, and engages with local organizations and community events.

Requirements

Enjoys communicating and building relationships inside and outside the organization.
Is open to feedback and other viewpoints in support of the business.
Uses business understanding, innovative thinking, and sound judgment to solve problems.
Makes recommendations by combining information from various sources.
Produces quality work by setting effective goals and priorities.
Organizes and uses resources to meet deadlines, and keeps others informed about plans and progress.
Engages and influences others to accomplish organizational goals.

Nice To Haves

3–5 years of retail store management experience (preferred).

Responsibilities

Develop and achieve short- and long-term retail plans.
Manage and delegate planned priorities to Sales Managers and Shop Service Managers.
Create a positive employee experience focused on engagement and retention.
Use store reports to identify strategies for improving metrics.
Oversee store profitability and financial budgeting.
Monitor inventory levels, facilities, and other assets.
Engage in local organizations and community events.
Inspire a customer-centric culture by recognizing and rewarding the team.
Develop top performers and evaluate performance.
Build teams through employee development, involvement, and communication.