Store (Brand) Manager
About The Position
Stanton Optical calls its store managers Brand Managers, empowering them to manage all aspects of the business within their location. The Brand Manager serves as a brand ambassador, building, guiding, and inspiring high-performing teams in a fast-paced, collaborative environment while delivering outstanding customer experiences and preparing for future career opportunities. The position reports to the Regional Manager. Work hours are determined by business needs, and schedule flexibility is required. Stanton Optical is a full-service retail optical center focused on offering quality eyewear and customer service at affordable prices. The company’s vision is to modernize the eye care experience for all people, and its mission is to make eye care easy. Its iCARE values are Integrity, Collaboration, Accountability, Respect, and Empowerment. The Brand Manager leads store hiring and team development, collaborates with Clinical Services and support teams, and reviews business performance reports. The role also includes optical-lab and order-fulfillment tasks such as performing simple customer repairs, assembling lenses into frames, and edging stock lenses. The manager ensures orders are accurate and delivered on time, maintains lab standards, and monitors delivery commitments.
Requirements
- An associate degree or two years of store management experience.
- At least three years of experience in a fast-paced retail environment, with demonstrated leadership ability.
- Ability to communicate effectively with a diverse group of people.
- Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
- Knowledge of talent acquisition, talent development, and HR processes.
- Willingness to earn ABO/NCLE certification within the first year of employment if required by state law.
- Schedule flexibility; work hours are determined by business needs.
- Knowledge of MS Word, Google Docs, or similar tools.
Nice To Haves
- Valid ABO/NCLE certification, as required by state law.
- Optical experience.
Responsibilities
- Lead store talent acquisition and talent development, including recruiting, partnering with the Recruiting Department, training new team members, and developing ongoing plans for store associates.
- Build strong partnerships with Clinical Services.
- Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
- Communicate effectively and build strong partnerships with the Support Center and Human Resources.
- Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
- Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
- Track delivery commitments to patients, including Now Service and Ready When Promised, and ensure full compliance.
- Perform other duties as assigned and required.
Benefits
- Medical, dental, and prescription drug coverage for eligible employees.
- Company-paid life and short-term disability coverage.
- Free eyeglasses, including two pairs annually with no dollar limit.
- Identity theft protection.
- Pet insurance.
- Paid time off that increases with seniority.
- Professional development and promotion opportunities.
- Employee recognition programs.
- Employee Assistance Program (EAP).
- Friends and Family discounts on products.
- Competitive variable compensation opportunities and sales commission.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
