Store (Brand) Manager
About The Position
Stanton Optical refers to its store managers as Brand Managers, empowering them to manage all aspects of the business within their store. The Brand Manager serves as a brand ambassador who builds, guides, and inspires a high-performing team in a fast-paced, collaborative environment while delivering outstanding customer and patient experiences. The role offers opportunities for professional development and career advancement. Stanton Optical is a full-service retail optical provider focused on making quality eye care and eyewear accessible and affordable. The company’s vision is to modernize the eye care experience for all people, and its mission is to make eye care easy. Its iCARE values are Integrity, Collaboration, Accountability, Respect, and Empowerment. The Brand Manager leads talent acquisition and development, monitors business performance, partners with Clinical Services and support teams, and helps ensure store and lab operations meet brand standards. The role also includes performing simple customer repairs and basic lens and frame work, and ensuring orders are accurate and delivered on time. Work hours are determined by business needs, and schedule flexibility is required.
Requirements
- An associate degree or two years of store management experience.
- At least three years of experience in a fast-paced retail environment, with demonstrated leadership ability.
- Ability to communicate effectively with a diverse group of people.
- Ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
- Knowledge of talent acquisition, talent development, and HR processes.
- Schedule flexibility; work hours are determined by business needs.
- Knowledge of MS Word, Google Docs, or similar tools.
- Willingness to earn ABO/NCLE certification within the first year of employment.
Nice To Haves
- Valid ABO/NCLE certification, where required by state law.
- Optical experience.
Responsibilities
- Lead store talent acquisition and talent development, including direct recruiting, partnering with the Recruiting Department, training new team members, and creating ongoing development plans for store associates.
- Build strong partnerships with Clinical Services.
- Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
- Communicate effectively and build strong partnerships with the Support Center and Human Resources.
- Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
- Ensure customer orders are delivered accurately and on time.
- Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
- Track delivery-time commitments to patients, including Now Service and Ready When Promised, to ensure 100% compliance.
- Perform other duties as assigned and required.
Benefits
- Medical, dental, and prescription drug coverage for eligible employees.
- Company-paid life insurance and short-term disability coverage.
- Free eyeglasses, including two pairs per year with no dollar limit.
- Identity theft protection.
- Pet insurance.
- Paid time off that increases with seniority.
- Professional development and promotion opportunities.
- Employee recognition programs.
- Employee Assistance Program (EAP).
- Friends and Family discounts on company products.
- Competitive variable compensation opportunities and commission on sales.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
