Automotive Store Manager - Store 1425

Monro Inc.•Asheville, NC

About The Position

The Store Manager is a salaried position that provides daily leadership to all store positions, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates by selecting, coaching, and developing team members. The role supports Monro’s vision by promoting products and services and delivering quality automotive service and tire sales to guests. The Store Manager oversees sales and financial performance, staffing, inventory, guest service, store condition, and compliance with company and safety standards. The position also provides direction to technicians, supports automotive services and repairs, and maintains technical knowledge through required training.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain thorough knowledge of products, services, and the automotive industry, and ensure sales goals are achieved.
Introduce tire and service products and promotions to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services to maintain a productive sales environment.
Direct and oversee technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, and utilities.
Manage inventory, including pulling tires and parts, unloading shipments, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store to Monro standards for cleanliness and guest readiness.
Schedule guest appointments and assign teammates according to skill level for efficient and timely vehicle services and repairs.
Address guest needs involving sales, service, complaints, and adjustments; build relationships to maximize satisfaction, loyalty, and retention.
Help teammates communicate repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.