Automotive Store Manager

American Car Care • La Quinta, CA

1d • $88,300 - $142,060

About The Position

The Automotive Store Manager leads the store team and is accountable for sales, customer experience, financial and operational performance, safety, and compliance. The role recruits, hires, schedules, coaches, and manages employee performance; sets priorities and drives key performance indicators; and models excellent customer service by helping with estimates, approvals, and customer concerns. The manager executes sales processes, ensures clear recommendations and follow-through, and oversees payroll, inventory, shrink, budgets, cash and point-of-sale controls, reporting, audits, and policy adherence. The role also supports OSHA and environmental, health, and safety compliance, store cleanliness, equipment, and vendor coordination.

The manager owns performance measures including comparable sales growth, gross profit, labor and parts margins, average repair orders, alignment and warranty attachment, technician productivity and efficiency, timekeeping and meal/overtime compliance, inventory accuracy, shrink, safety and audit scores, team engagement, retention, and readiness for advancement. The position requires open availability, including weekends, and occasional lifting up to 70 pounds to assist with shop flow.

Requirements

• At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and P&L ownership.
• Proven sales leadership, including meeting targets, building a pipeline, and improving average repair orders and close rates.
• People leadership skills, including hiring, coaching, maintaining standards, and retaining talent.
• Confidence with KPIs, scheduling, inventory, and cash controls.
• Customer-first communication skills, with the ability to build trust through clear explanations and follow-through.
• Valid driver's license.
• Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
• Open availability, including weekends.

Nice To Haves

• ASE certifications.
• Multi-brand experience.
• Experience delivering turnaround results.
• Spanish/English bilingual ability.

Responsibilities

• Recruit, hire, schedule, coach, and performance-manage the store team.
• Set the store's game plan, drive KPIs, celebrate wins, and course-correct promptly.
• Model excellent customer service and assist with estimates, approvals, and challenging customer situations.
• Drive sales by executing playbooks, pricing confidently, and ensuring clear recommendations and follow-through.
• Manage the store's P&L, including payroll discipline, inventory accuracy, shrink control, and budget adherence.
• Maintain OSHA/EHS compliance and store cleanliness; coordinate equipment and vendors.
• Oversee cash and POS controls, reporting, audits, and policy adherence.
• Own performance measures for sales, profit, margins, repair orders, technician productivity, inventory, safety, and team engagement.

Benefits

• Competitive hourly rate plus commission and overtime opportunities.
• Paid vacation and holidays.
• Medical, dental, vision, life, and supplemental insurance.
• 401(k) with company match.
• Employee discounts.
• Referral bonuses.
• ASE reimbursement.
• Career growth opportunities, including progression into Store Manager or Multi-Unit leader roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed