Automotive Store Manager

Big Brand Tire & Service • Glendale, AZ

12d • $24 - $35

About The Position

The Automotive Store Manager leads the store team and operations to deliver strong business results and an exceptional customer experience. The role is responsible for recruiting, hiring, scheduling, coaching, and performance-managing employees; setting operational priorities and driving key performance indicators; modeling high-quality customer service; and supporting estimates, approvals, and customer concerns. The manager executes sales plans, ensures clear recommendations and follow-through, and oversees payroll, inventory, shrink, budgets, cash and point-of-sale controls, reporting, audits, and policy compliance. The role also maintains OSHA and EHS compliance, cleanliness, and equipment and vendor coordination.

The manager owns results including comparable sales growth, gross profit, labor and parts margins, average repair orders, technician productivity and efficiency, inventory accuracy, safety and audit scores, team engagement, retention, and readiness for advancement. The position requires open availability, including weekends, and may involve periodic lifting up to 70 pounds.

Requirements

• At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and P&L ownership.
• Proven sales leadership, including achieving targets, building a pipeline, and improving average repair orders and close rates.
• People leadership skills, including hiring, coaching, maintaining standards, and retaining talent.
• Confidence with KPIs, scheduling, inventory, and cash controls.
• Customer-first communication skills, including explaining recommendations clearly and following through.
• Valid driver's license.
• Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
• Open availability, including weekends.

Nice To Haves

• ASE certifications.
• Multi-brand experience.
• Experience delivering turnaround results.
• Spanish/English bilingual ability.

Responsibilities

• Recruit, hire, schedule, coach, and performance-manage the store team.
• Set daily priorities, drive key performance indicators, recognize success, and adjust plans as needed.
• Model excellent customer service and assist with estimates, approvals, and challenging customer situations.
• Execute sales plans, set prices confidently, and ensure clear recommendations and follow-through.
• Manage payroll, inventory accuracy, shrink control, and adherence to budgets.
• Maintain OSHA and EHS compliance, cleanliness, and coordination of equipment and vendors.
• Oversee cash and point-of-sale controls, reporting, audits, and adherence to company policies.
• Drive results across sales, gross profit, margins, repair orders, technician productivity, inventory, safety, and team engagement.

Benefits

• Competitive hourly rate plus commission and overtime opportunities.
• Paid vacation and holidays.
• Medical, dental, vision, life, and supplemental insurance.
• 401(k) with company match.
• Employee discounts.
• Referral bonuses.
• ASE reimbursement.
• Career growth opportunities, including progression into Store Manager or Multi-Unit Leader roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed