Automotive Store Manager - Store 1425

Monro • Asheville, NC

1d

About The Position

The Store Manager is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates, including selecting, coaching, and developing teammates. The role supports Monro’s vision of being a leading neighborhood provider of quality automotive service and tires by promoting products and services to guests.

Requirements

• High school diploma or equivalent.
• Demonstrated leadership experience in a retail or sales environment.
• Proven ability to manage, drive, and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve goals and objectives.
• Ability to problem-solve and manage inventory, merchandising, and customer service.
• Communication skills to effectively communicate with teammates and guests.
• Ability to complete all required Monro training within the provided guidelines and timing.
• Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

• Develop sales and technical teammates to provide a consistent five-star guest experience.
• Help develop and implement sales plans and ensure sales goals are achieved through knowledge of services, products, and the automotive industry.
• Recommend tire and service products to guests to maximize sales, satisfaction, loyalty, and retention.
• Train and develop teammates in shop operations and guest services, and support a productive sales environment.
• Direct and oversee technicians and assist with services and repairs as needed.
• Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
• Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable expenses.
• Manage inventory, including pulling tires and parts, unloading shipments, and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Maintain the store in excellent condition, in accordance with Monro standards for cleanliness and guest readiness.
• Schedule guest appointments and assign teammates based on skill level to support efficient and timely vehicle services and repairs.
• Address guest needs involving sales, service, complaints, and adjustments.
• Help teammates communicate repair and service needs to guests.
• Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
• Consistently follow required safety standards established through training, policies, and procedures.
• Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
• Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
• Perform other assigned and required duties.

Benefits

• Performance-based incentives.
• Paid vacation and holidays for full-time teammates.
• Reimbursement for ASE certifications.
• 401(k) eligibility immediately upon hire.
• Direct deposit.
• Employee discounts.
• Healthcare, vision, and dental coverage for full-time teammates.
• Employee Access Perks.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED