Store Manager Unassigned

Walgreens • Silver Lake, CA

5d

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a permanent Store Manager assignment. Under the direction of a Store Manager, the employee learns and supports full-store operations across the front end and pharmacy, completes the required development track and certifications, and demonstrates readiness and proficiency for a Store Manager role. The position includes rotations and training in other area stores as assigned, individual development plans, and ongoing discussions with Store Managers and District Managers.

The employee learns to lead customer experience, store and pharmacy operations, merchandising, inventory, loss prevention, business performance, planning, people management, and communications. The role includes learning applicable policies, procedures, technology systems, and laws, and obtaining pharmacy technician registration or licensure as required by state law. The position also requires willingness to accept a Store Manager assignment if offered and to transfer among Walgreens retail assets in the same hiring area.

Requirements

• Bachelor’s degree and 3 years of retail management experience, or high school diploma/GED and 5 years of retail management experience.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.
• Willingness to accept assignment into a Store Manager position if offered.
• Willingness to transfer to other Walgreens retail assets within the same hiring area.
• PTCB Certification.
• Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, including people leadership, business management, and customer-facing experience.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Complete the accelerated Store Manager development program, including classroom, online, and on-the-job training, required certifications, assigned rotations, and learning objectives.
• Follow an individual development plan and pursue continuous professional growth and readiness for permanent Store Manager assignment.
• Learn and implement compliance standard operating procedures across front-end and pharmacy operations, and gain knowledge of company computer and technology systems.
• Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by the state.
• Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer service best practices.
• Monitor customer service and support coaching, training, and improvement plans for the front end and pharmacy.
• Shadow the Store Manager and develop proficiency supervising store operations and team members, including opening, closing, shift changes, and task delegation.
• Learn and supervise merchandising activities, including sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal execution.
• Support asset protection and loss prevention programs; learn to use electronic surveillance systems and conduct price audits.
• Learn inventory analysis and management, and verify procedures for receiving, counting, ordering, pricing, returning, transferring, and stocking merchandise.
• Supervise assigned-location operations in compliance with applicable laws and regulations, including those related to alcohol, tobacco, fresh food, and pharmacy products.
• Support team-member safety and well-being, use the Security Operations Center effectively, and comply with company policies while maintaining respectful relationships.
• Analyze store and pharmacy financial and performance data, identify sales opportunities, and develop action plans to improve results and control costs.
• Review daily performance indicators, weekly operational metrics, and asset protection data; discuss improvement plans with the Store Manager and District Manager.
• Work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
• Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through initiatives, outreach, and partnerships.
• Learn people-management practices and systems, including training, coaching, performance conversations, discipline, and performance improvement plans.
• Become knowledgeable about company policies and applicable laws concerning team-member selection, recruitment, record retention, and training.
• Support the Store Manager in leveraging team-member strengths and improving engagement, problem-solving, and adaptability.
• Attend critical communication sessions, learn effective feedback practices, and help facilitate discussions about operational and engagement metrics.
• Assist the Store Manager and/or District Manager with planning and attending community events.
• Complete special assignments and other tasks as assigned, including assisting team members as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager