GO! Employee Manager

Go! Retail Group•Olympia, WA

50d•Onsite

About The Position

The Store Manager oversees day-to-day store operations, including understanding KPIs and sales data. The role proactively works toward sales goals by training staff to perform their roles effectively and providing feedback that supports high customer satisfaction. The Store Manager leads and motivates the team, manages staffing and store operations, supports merchandising and loss prevention, and ensures compliance with company policies, health and safety regulations, and mall guidelines. The position reports to the Director of Retail Sales. Go! Retail Group is an Austin, Texas-based, family-owned retailer operating year-round and seasonal stores nationwide, along with 3PL services and two distribution centers. Its retail brands include Go! Stores, Attic Salt Stores, Toys“R”Us Flagship, Calendars.com, Snoozimals, and Tiny Headed Kingdom. The company emphasizes innovation and collaboration, integrity and transparency, community, and fun.

Requirements

Proven successful experience as a retail store manager with a sales focus.
At least 1 year of retail and/or management experience.
Proven ability to drive sales.
Excellent problem-solving abilities.
Ability to create a customer-focused environment.
Strong organizational and leadership skills.
Good communication and interpersonal skills.
Enthusiasm for being an impactful and innovative leader.
Self-motivated, passionate about work, optimistic, and solution-oriented.
High integrity, accountability, reliability, and responsibility, with openness to feedback.
Knowledge of retail operations, sales, customer service, merchandising, inventory control, and loss prevention.
Knowledge of retail management POS systems, basic computer skills, and Microsoft Office.
Ability to perform basic math functions.
Flexibility and ability to thrive in a fast-paced environment.
Attention to detail.
Ability to occasionally lift or move up to 30 pounds; stand, walk, reach, use hands, and meet the other stated physical requirements.

Responsibilities

Lead and motivate employees, celebrating strong performance, sales achievements, and attention to detail.
Set financial goals and sales targets for staff and evaluate performance using relevant metrics.
Address issues raised by staff or customers, including complaints and grievances.
Set a professional example and uphold high performance standards.
Meet sales goals by training, motivating, mentoring, and giving feedback to sales staff.
Stay aware of consumer marketing initiatives and participate in promotions to maximize sales.
Provide excellent service and maintain high levels of customer satisfaction.
Work with the Area Sales Manager to maximize sales results.
Merchandise products according to visual direction and standards and create an active-selling environment.
Hire and train staff to provide outstanding customer service and meet service standards.
Manage staff payroll and schedules, including the store payroll budget.
Conduct performance evaluations, monitor personnel performance, and provide coaching and feedback.
Manage talent and work with HR on employee relations, disciplinary issues, and terminations.
Make daily bank deposits and manage the store, inventory, and loss prevention.
Follow company policies and procedures and represent the company positively.
Ensure the store meets health and safety regulations and company processes.
Assemble the store and manage store openings and closings.
Follow mall guidelines and maintain the company's relationships with malls.
Collect guest email addresses through text sign-up.