Go! Seasonal Employee Manager

Go! Retail Group•Santa Rosa, CA

About The Position

The Seasonal Employee Manager is responsible for opening and staffing a seasonal retail store, driving sales, maintaining visual standards, and ensuring effective operational controls. The manager creates an engaging experience for customers and a positive environment for associates, and leads a small team while focusing on sales goals and key performance indicators. The role includes leading and coaching staff, hiring and training seasonal associates, managing schedules and payroll within budget, and handling store operations such as inventory, loss prevention, deposits, and opening and closing. The manager also maintains customer service standards, follows merchandising direction and company policies, supports health and safety compliance, and works with the Area Sales Manager on sales and employee relations. Go! Retail Group is an Austin-based retailer operating year-round and seasonal stores across the United States, as well as distribution and third-party logistics services. The company describes itself as a family-owned business guided by innovation and collaboration, integrity and transparency, community, and fun.

Requirements

Proven successful experience as a retail store manager with a sales focus.
At least 1 year of retail and/or management experience.
Demonstrated ability to drive sales.
Excellent problem-solving abilities.
Ability to create a customer-focused environment.
Strong organizational and leadership skills.
Good communication and interpersonal skills.
Enthusiasm for being an impactful and innovative leader.
Self-motivated, passionate about work, optimistic, and solution-oriented.
High integrity, accountability, reliability, and responsibility; openness to feedback.
Knowledge of retail operations, sales, customer service, merchandising, inventory control, and loss prevention.
Knowledge of retail management POS systems, basic computer skills, and Microsoft Office.
Ability to perform basic math functions.
Flexibility and ability to thrive in a fast-paced environment.
Attention to detail.
Able to work weekends and evenings as needed.
Able to occasionally lift or move up to 50 pounds and perform the listed physical demands, with reasonable accommodations as applicable.

Responsibilities

Celebrate employee performance, sales goal achievement, and attention to detail to build team morale.
Address issues involving staff or customers, including complaints and grievances.
Model professional conduct and high performance.
Train, motivate, mentor, and provide feedback to sales staff to meet sales goals.
Stay aware of consumer marketing initiatives and participate in promotions to maximize sales.
Deliver excellent customer service and maintain high customer satisfaction.
Drive sales and provide a positive guest experience.
Work with the Area Sales Manager to maximize sales results.
Merchandise products according to visual direction and standards, and create an active-selling environment.
Hire and train a seasonal team to provide outstanding customer service and meet service standards.
Manage staff payroll and schedules, including the store payroll budget.
Monitor personnel performance and provide coaching and feedback as needed.
Manage talent and work with the Area Sales Manager on employee relations, disciplinary issues, and terminations.
Make daily bank deposits.
Manage store operations, inventory, and loss prevention.
Follow company policies and procedures and represent the company positively.
Ensure the store meets health and safety regulations and company processes.
Assemble the store and manage store openings and closings.
Follow mall guidelines and maintain relationships with malls.
Collect guest email addresses through text sign-up.