Go! Store Manager

Go! Retail Group•Dulles Town Center, VA

2d•Onsite

About The Position

The Store Manager oversees the store’s day-to-day operations, including sales performance, KPI and sales data, staffing, inventory, loss prevention, and customer experience. The manager proactively works toward sales goals by training and motivating staff, providing feedback, and maintaining high standards of customer service and visual merchandising. The position also handles store scheduling and payroll, hiring and staff development, operational processes, store openings and closings, and compliance with company policies, health and safety regulations, and mall guidelines.

Requirements

Proven successful experience as a retail store manager with a sales focus.
At least 1 year of retail experience and management experience.
Proven ability to drive sales.
Excellent problem-solving abilities.
Ability to create a customer-focused environment.
Strong organizational and leadership skills.
Good communication and interpersonal skills.
Enthusiasm for being an impactful and innovative leader.
Self-motivated, passionate about work, optimistic, and solution-oriented.
High integrity, accountability, reliability, and responsibility, and openness to feedback.
Knowledge of retail operations, sales, customer service, merchandising, inventory control, and loss prevention.
Excellent knowledge of retail management POS systems, basic computer skills, and Microsoft Office.
Ability to perform basic math functions.
Flexible and able to thrive in a fast-paced environment.
Attention to detail.

Responsibilities

Lead and motivate the team, recognize strong performance, and communicate financial goals and sales targets.
Evaluate staff performance using performance-based metrics and address issues raised by employees or customers.
Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff.
Stay aware of consumer marketing initiatives and participate in promotions to maximize sales.
Provide excellent customer service and drive sales while creating a positive guest experience.
Work with the Area Sales Manager to maximize sales results.
Merchandise products according to the company’s visual direction and standards, and create an active-selling environment.
Hire, train, schedule, and manage store staff, including managing payroll within the store payroll budget.
Conduct performance evaluations, monitor staff performance, provide coaching and feedback, and manage talent.
Work with HR on employee relations, disciplinary issues, and terminations.
Make daily bank deposits and manage store operations, inventory, and loss prevention.
Follow company policies and procedures and represent the company positively.
Ensure the store meets health and safety regulations and company processes.
Assemble the store and manage store openings and closings.
Follow mall guidelines and maintain relationships with malls.
Collect guest email addresses through text sign-up.