Store Manager

Rowan•Colorado Springs, CO

13d

About The Position

The Store Manager oversees daily operations of Rowan’s ear-piercing studio at Promenade at Briargate, ensuring exceptional customer service and a clean, safe, welcoming environment. The role leads a team that includes Nurse Piercers and Sales Associates, setting expectations and supporting the team in delivering a celebratory customer experience while following Rowan’s Clinical Safety standards and protocols. The manager is accountable for studio performance, sales targets, revenue growth, and profitability. Responsibilities span customer experience, team leadership and scheduling, recruiting, inventory and loss prevention, visual merchandising, health and safety compliance, training, reporting, budgeting, and coordination with corporate teams. The role is customer-facing and requires working alongside the team on the selling floor. The position requires a flexible schedule that includes weekends and holidays, and involves standing for a full eight-hour shift and physical tasks such as climbing, bending, lifting, pushing, and reaching.

Requirements

Three to five years of experience in a retail management role.
Strong leadership skills and the ability to inspire, motivate, and develop a team.
Customer-focused approach and willingness to work on the selling floor alongside the team.
Track record of driving sales and optimizing store profitability.
Excellent customer service skills and a passion for creating memorable experiences.
Ability to work a flexible schedule, including weekends and holidays.
Ability to adapt to multiple priorities in a fast-paced environment while meeting daily standards and financial goals.
Comfort using technology, software systems, and point-of-sale systems.
Understanding of retail operations, including inventory management and visual merchandising.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficiency with Google Suite, including Calendar, Gmail, Sheets, and Documents.
Analytical skills, including basic retail math, calculating inventory on-hands, and tracking sales.
Ability to climb ladders, bend, lift, push, and reach above and below the waist; ability to lift up to 25 pounds and stand for a full eight-hour shift.

Nice To Haves

Jewelry experience.
Experience in a similar service-oriented retail environment.
Knowledge of health and safety regulations, particularly those related to piercing.

Responsibilities

Create a warm, welcoming, celebratory atmosphere; greet and engage customers and deliver memorable service on the selling floor.
Help customers and their friends and family choose and style Rowan jewelry.
Handle customer inquiries, concerns, and complaints professionally, with a focus on customer satisfaction.
Maintain a clean, welcoming, safe, organized studio and selling floor.
Engage with the local community to build brand awareness, traffic, and appointments.
Lead, coach, and develop Nurse Piercers and Sales Associates to deliver exceptional service and adhere to clinical safety standards and protocols.
Meet studio targets and manage overall performance, driving revenue growth and a performance-oriented culture through clear expectations and targets.
Foster a positive, inclusive team culture that reflects Rowan’s values and helps team members meet and exceed their goals.
Schedule staff within labor allocations, ensure appropriate coverage and payroll plans, audit payroll accuracy, manage time-off requests, and address staffing issues.
Recruit for open studio positions.
Oversee inventory management and compliance with policies and standard operating procedures; maintain POS accuracy and implement loss-prevention measures.
Meet or exceed individual and studio sales targets and metrics, including average order value and revenue to target; increase customer lifetime value by communicating the value of products and services and coaching the team to achieve sales targets.
Drive sales and profitability through optimized appointments, inventory sell-through, and appropriate team coverage.
Ensure visual merchandising, product presentation, displays, and fixtures comply with brand standards.
Ensure compliance with health and safety regulations, particularly those related to ear-piercing procedures.
Train and onboard new staff on Rowan procedures, safety protocols, customer experience standards, and product knowledge.
Provide ongoing coaching, feedback, training, and development to staff.
Prepare and submit reports on studio sales, customer feedback, and operational opportunities.
Manage studio budgets, track expenses, and meet financial targets.
Coordinate with corporate teams on marketing initiatives, product launches, and company-wide activities.