Store Manager

The Salvation Army Central Territory•Zion, IL

About The Position

The Store Manager leads a Salvation Army thrift store and supports the organization’s mission by overseeing efficient store operations, staff management, sales performance, store maintenance, customer service, banking, and record keeping. The role includes recruiting, training, supervising, and scheduling employees; managing payroll and employee relations; meeting production and sales goals; overseeing donations, sorting, pricing, presentation, and inventory; and maintaining a safe, compliant, and welcoming store. The Store Manager also manages cash handling and deposits, works within budget parameters, communicates with the Regional Manager and Department Heads, provides daily production and sales reports, and addresses customer concerns while educating customers about the program. The position is full-time, 40 hours per week, with hours that may vary and include Saturdays. The listed schedule is 8:30 a.m.–4:00 p.m. The role may require travel to other locations for work or training, including monthly management training.

Requirements

Two years of experience in staff management and development, or a combination of education and experience.
Proven retail management experience.
Strong leadership and team-building skills.
Excellent customer service orientation.
Proficiency in cash handling and basic financial management.
Ability to work a flexible schedule, including early or late shifts, weekends, and holidays.
Ability to speak, write, and understand English sufficiently to communicate effectively with customers, management, and coworkers.
Basic computer skills, including use of a point-of-sale system, payroll program, Microsoft Office Suite, and other adopted programs or systems.
Good speaking, hearing, and vision ability, and excellent manual dexterity.
Valid driver’s license.
Must pass a motor vehicle record search.
Regularly stand, use hands, handle, feel, hear, and talk; frequently walk and reach with hands and arms; occasionally climb, balance, stoop, kneel, or crouch.
Regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds.
Specific vision abilities include close vision, distance vision, and ability to adjust focus.

Responsibilities

Recruit, interview, and recommend store staff for hire in conjunction with the Regional Manager.
Train and supervise store staff.
Manage staff scheduling and payroll processing.
Implement company policies and practices in employee relations.
Provide direct reports with personnel reviews in collaboration with the Regional Manager.
Review and approve store personnel time and attendance using the current payroll system, and regularly check time logs in accordance with regulations and training.
Develop and implement strategies to meet production and sales goals.
Oversee donation processing, product sorting, pricing, and presentation.
Manage store maintenance, safety, and appearance, ensuring compliance with OSHA and Salvation Army safety policies.
Create an enjoyable shopping environment, develop customer retention plans, and model positive customer interactions.
Oversee cash handling procedures and daily deposits.
Work within budget parameters and manage inventory tracking for designated product lines.
Maintain open communication with the Regional Manager and Department Heads.
Provide daily reports on store production and sales.
Address customer complaints and provide education about the program.
Travel to various locations for work or training when required, including monthly management training.

Benefits

Comprehensive medical, dental, vision, and hearing coverage
Prescription drug plan
Voluntary life insurance
Competitive pension plan
403(b) retirement savings plan with immediate eligibility
Vacation days, with accrual beginning after the first month and eligibility after 90 days
Personal days, eligible after 90 days
Paid sick days
Paid holidays with immediate eligibility
Professional development and growth opportunities
Supportive and mission-driven work environment
Opportunity to make a positive impact in the community