Store Manager

WINDSOR FASHIONS LLC•Whitehall, PA

3d•Onsite

About The Position

The Store Manager drives Windsor Fashions’ mission in the store and manages daily operations, visual standards, and decisions that affect store performance and profitability. The role is accountable for sales, shrink, payroll, and expenses, and hires, leads, and develops Co-Managers, Assistant Managers, and Stylists while treating everyone with dignity and respect. The Store Manager provides a customer-focused, omnichannel experience; analyzes KPI and other reports to guide business decisions; recruits and retains talent; plans staffing and operations; and trains and develops the team. The role also maintains loss-prevention and safety standards, executes Windsor merchandising and visual guidelines, keeps the store clean and organized, and promotes a culture of respect, care, ownership, and continuous improvement.

Requirements

At least 1 year of retail management experience.
Proven leadership experience and ability to develop and motivate a team of up to 25 employees.
Ability to think quickly and resolve issues involving customers and associates.
Effective communication in group settings and one-on-one.
Must be able to count, communicate, read, and write in English.
Must be able to access all store areas, operate equipment necessary to run the store, climb ladders, and handle or move merchandise and supplies generally weighing 0–25 pounds.
Must be able to work varied hours and days to oversee store operations.

Nice To Haves

Welcomes feedback and is committed to continuous improvement.
Flexible and reliable schedule.

Responsibilities

Manage daily store operations and visual standards, making decisions that support store performance and profitability.
Achieve store productivity goals for sales, shrink, payroll, and expenses.
Hire, lead, and develop Co-Managers, Assistant Managers, and Stylists.
Analyze KPI reporting and translate results into sales-focused team behaviors and business solutions.
Ensure the team provides an omnichannel customer experience that builds brand loyalty.
Network to build a broad talent pool and provide an onboarding experience that supports retention.
Plan staffing and operations to maximize payroll effectiveness and meet customer needs.
Train and develop team members and support succession planning through coaching, feedback, recognition, and company tools and programs.
Follow and enforce loss-prevention and safety procedures, and improve audit and shrink results.
Lead and train the team in executing the Windsor Merchandising Directive and Visual Guidelines.
Keep the store clean, neat, and organized in both customer-facing and back-of-house areas.
Adjust and replenish products as needed.
Promote Windsor values and foster a culture of respect, care, ownership, and personal commitment.