Store Manager 227
About The Position
The Store Manager oversees the store’s sales efforts across all departments and supervises overall operations to support efficiency and profitability. The role enforces and communicates Hibbett | City Gear policies, goals, and standards to the sales team, and maintains consistent communication with the District Sales Manager and Store Support Center. The Store Manager represents the company professionally to employees, customers, and the community, stays knowledgeable about store products, and promotes merchandise while delivering outstanding customer service. The position manages store assets and sales activity, monitors sales statistics, inventory, and expenses, and directs staff to meet departmental responsibilities and standards. It also involves recruiting, hiring, training, coaching, evaluating, and disciplining employees; maintaining store security and internal controls; following through on marketing plans; monitoring competition and customer trends; and identifying community opportunities. The Store Manager manages subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training, and is responsible for their overall direction, coordination, and evaluation.
Requirements
- Bachelor’s degree in business or a related field, or equivalent experience.
- Experience working in a retail environment, preferably in footwear and athletic apparel.
- Experience managing and developing a sales team.
- 3–5 years of customer service experience.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Analytical thinking and demonstrated business acumen.
- Ability to solve problems and manage multiple tasks and priorities.
- Strong commitment to customer service.
- Strong leadership and communication skills.
Responsibilities
- Manage and control company assets by managing the designated store.
- Direct and oversee all sales efforts in the store.
- Monitor store sales statistics, inventory, and expenses that contribute to profitability.
- Consult and collaborate with the District Sales Manager to establish and enforce policies, goals, and procedures.
- Direct staff to ensure responsibilities and standards in each department are completed.
- Mentor and develop Sales Associates, Assistant Managers, and Managers in Training.
- Recruit, hire, train, discipline, and evaluate personnel.
- Maintain proper store security.
- Communicate with the District Sales Manager and provide updates on inventory movement.
- Implement marketing and advertising plans and stay aware of customer trends.
- Monitor competitors, new ideas, and community events to identify potential opportunities.
- Deliver exceptional customer service, including assisting customers as they enter and helping multiple customers during peak periods.
- Protect company assets and financial information by ensuring effective internal control procedures and reporting potential fraud risks.
- Manage, coordinate, and evaluate subordinate supervisors and non-management employees.
- Plan, assign, and direct employee work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
