Store Manager

Circle K Stores•Fort Worth, TX

4d•Onsite

About The Position

The Store Manager leads store operations, supervises and develops employees, and works to maintain excellent customer service, store image, safety, and financial performance. The role supervises at least two full-time employees and includes recruiting, hiring, training, scheduling, performance management, communication, and assigning work according to company standards and business needs. The Store Manager builds professional relationships with suppliers and customers, resolves complaints, maintains regular onsite attendance, and supports a safe and positive presence in the community. The manager plans and monitors store operations, merchandise presentation, reports, records, and required workplace postings. Financial duties include analyzing sales and expenses, managing budgets and profit-and-loss lines, safeguarding funds, and reporting discrepancies to the District Manager. The position requires at least 50 hours per week and may involve all shifts, weekends, and holidays. Most work is indoors, with occasional outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The role also involves occasional exposure to extreme temperatures and noise, physical stocking and lifting tasks, and working alone with minimum direction and periodic supervision.

Requirements

High school diploma or equivalent plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; stated as preferred.
Ability to supervise and train employees in the use of equipment, tools, and materials described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to supervise and manage the functions described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to use a computer or acquire the skills needed to complete and analyze reports and manage inventory, cash, and employment-related forms.
Valid driver's license and dependable transportation.
Open availability.
Ability to communicate orally and in writing in English.
Ability to perform the essential duties and physical functions and work in the described conditions.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Ability to work a minimum of 50 hours per week.
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
Ability to grasp, reach, and manipulate objects with hands throughout the shift, with eye-hand coordination.
Ability to push or pull with the arms using up to 20 pounds of force.
Ability to reach overhead, bend and twist at the waist, stoop, kneel, squat, push, and pull.
Ability to work alone, stand and/or walk for an entire shift, and communicate orally.
Ability to operate a cash register and/or computer keyboard.
Ability to tolerate occasional noise and exposure to cold or warm temperature extremes, including occasional work in a walk-in cooler and/or freezer and outdoors.
May be required to climb a ladder to store or retrieve materials or place and remove signs.

Nice To Haves

Food Server certificate (e.g., ServSafe) may be required.
Food Safety Management certification may be required.

Responsibilities

Directly supervise the activities of two or more full-time employees, which may include assistant managers, lead representatives, and customer service representatives.
Recruit, hire, train, counsel, mentor, motivate, and manage employees, using non-discriminatory management practices.
Assign and schedule employee tasks and shifts within company guidelines and business needs.
Ensure the store is clean, adequately stocked, organized, well-kept, and consistent with company standards.
Maintain a professional and supportive image among employees and supervisors.
Develop positive, professional relationships with suppliers and provide excellent customer service, resolving complaints promptly and professionally.
Maintain regular, predictable onsite attendance and promote a safe, positive public image in the neighboring community.
Prepare timely performance appraisals and provide performance-based feedback, including scheduled check-ins and anniversary reviews.
Train employees on customer service, store image, marketing execution, safety procedures, cash awareness, and required job duties; ensure completion of required training.
Establish timely communication with employees, including periodic meetings with store employees and the District Manager.
Evaluate store needs and develop action plans to meet objectives.
Organize and maintain store files and manuals, and ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced, and required employment posters and signs are accessible.
Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed, perform financial analysis, and notify the District Manager of sales, cash, inventory, or operating discrepancies.
Perform other duties as assigned.