Store Manager

Walgreens•Escanaba, MI

1d•$56,500 - $125,000

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and image through effective merchandising, protection of store assets, selection and development of team members, and delivery of a distinctive customer and patient experience. Oversees store and pharmacy operations, customer service, merchandising, inventory, financial performance, people management, training, and communication with district, corporate, and community stakeholders.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state law and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure.

Responsibilities

Monitor and analyze customer service; coach team members and develop improvement plans for retail and pharmacy.
Greet customers and clinic patients, assist with products and services, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, delegation, and staff scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and supervise merchandising sets, resets, revisions, displays, promotional space, pricing, signs, and seasonal promotions.
Analyze inventory trends and supervise ordering, stocking, liquidation, and inventory management to prevent out-of-stocks and overstock.
Supervise receiving, stocking, pricing, returns, and transfers of merchandise.
Execute District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Ensure store and grounds are clean and presentable; manage repairs and maintenance and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those related to alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff know how to use store computer systems and software, and contact IT support to address system problems.
Comply with company policies, maintain respectful coworker relationships, and complete special assignments.
Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs for discussion with district management.
Analyze asset protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve results, providing support during busy periods, including pharmacy technician work when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory in anticipation of demand, fast-selling items, and seasonal changes.
Manage team performance by assigning responsibilities, setting goals, observing performance, providing feedback and recognition, and supporting career progression.
Monitor required training completion, including pharmacy training, and coach team members.
Make hiring, promotion, and termination decisions; address employee issues and discipline, involving Employee Relations and Human Resources as appropriate.
Develop employee performance plans and follow up by deadlines; monitor and approve team member compensation.
Promote teamwork and motivation, set expectations, track results, and communicate the store's vision.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
Attend company and on-the-job training, including completing Walgreens School of Operations within six months of starting in the Store Manager position.
Follow performance improvement plans provided by the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
Pursue self-development by monitoring performance, setting high standards, learning about retail, management, and pharmacy, and seeking best practices.
Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.