Store Manager

Graco Fishing & Rental Tools•Monahans, TX

3d•Onsite

About The Position

The Store Manager is responsible for the overall leadership, performance, and accountability of Graco Oilfield Services' Monahans operation, a multi-service-line business generating more than $25 million in annual revenue and employing approximately 65 people across Fishing, Pumping, BOP, administrative, and support functions. This is a business leadership and operational management role in an oilfield service environment. The Store Manager brings service lines and support functions together as one operation, establishes accountability, develops employees and supervisors, ensures company standards and processes are followed, and delivers safe, profitable, disciplined performance. The role requires sufficient industry and operational knowledge to evaluate performance and make sound decisions, but does not require being the technical expert in every service line. The Store Manager is accountable for safety, financial results, personnel, customer service, operational execution, administrative performance, and asset utilization. The position provides leadership to managers, supervisors, foremen, administrative personnel, and field employees; reviews operational and financial results; coordinates resources; and addresses significant operational, customer, equipment, and process issues. The manager works with District and corporate leadership and functions including Sales, District Control, Accounting, HR, Safety, and Risk Management. The position is expected to work primarily from the Monahans operation. Success is measured by safety and risk performance, revenue and profitability, labor productivity, equipment utilization, service quality, accurate and timely documentation and billing, compliance, employee competency and development, retention, customer satisfaction, corrective-action sustainability, and coordination across service lines. The Store Manager is accountable for understanding the business, identifying problems, setting priorities, assigning responsibility, developing people, making sound decisions, and incorporating corrective actions into normal operating processes.

Requirements

Significant leadership experience within oilfield services, energy services, industrial services, or a closely related operational environment.
Demonstrated experience leading a substantial field-based workforce.
Experience supervising managers, supervisors, foremen, and/or field personnel.
Strong understanding of oilfield service operations and the operational expectations of oil and gas operators.
Demonstrated ability to establish accountability and improve organizational performance.
Working understanding of financial statements, budgets, operating costs, labor management, and profitability.
Strong personnel management and decision-making skills.
Ability to communicate effectively with field employees, customers, and executive leadership.
Willingness and ability to work primarily from the Monahans operation.

Nice To Haves

10 or more years of oilfield or industrial service experience.
Prior responsibility for a branch, district, facility, or significant operating unit.
Experience leading an organization of comparable size and complexity.
Experience overseeing multiple operational departments or service lines.
Prior P&L or significant budget responsibility.
Experience working with major oil and gas operators.
Experience improving processes, administrative controls, and operating discipline.
Demonstrated success developing supervisors and future leaders.

Responsibilities

Assume overall responsibility for the Monahans operation's safety, financial performance, personnel, customer service, operational execution, administrative performance, and asset utilization.
Manage Monahans as one business across its service lines and support functions, establishing clear responsibilities and accountability.
Review operational and financial performance regularly and take corrective action when results are below expectations.
Identify organizational, operational, and administrative weaknesses and ensure corrective actions are implemented and sustained.
Communicate with District and corporate leadership about performance, risks, personnel issues, and significant operational developments.
Lead managers, supervisors, foremen, administrative personnel, and field employees; establish an effective supervisory structure and develop supervisors and future leaders.
Participate in hiring, compensation, promotion, discipline, succession planning, and termination decisions; ensure employees understand their roles, authority, and expectations.
Maintain appropriate staffing levels and organizational structure, and foster communication and cooperation across service lines and departments.
Maintain sufficient field-operations knowledge to evaluate performance, identify risks, challenge assumptions, and make sound decisions.
Ensure jobs are properly staffed, dispatched, supported, documented, and completed in accordance with company and customer requirements.
Coordinate equipment and personnel resources, ensure equipment readiness and field support, and become involved in significant operational issues when needed.
Review significant operational failures, customer issues, equipment failures, and exceptions to identify root causes and corrective actions; ensure day-to-day decisions are made at the appropriate organizational level.
Manage overall financial performance and understand profitability drivers, including revenue, labor, overtime, equipment costs, repairs, utilization, and operating expenses.
Ensure operational leaders understand the financial impact of staffing, equipment, and operating decisions; pursue profitability through utilization, productivity, cost control, service-line coordination, and operating discipline.
Work with Sales and District leadership on customer strategy, resource allocation, and commercial opportunities while balancing customer requirements with commercial and operational discipline.
Ensure field work moves promptly and accurately through administrative and billing processes, including field tickets, job documentation, employee time, and equipment records.
Support administrative personnel in enforcing documentation and process requirements; ensure company policies, procedures, SOPs, and approval requirements are followed.
Address recurring process failures at their source and work with District Control, Accounting, HR, Safety, and other corporate functions to correct control weaknesses.
Ensure employees receive appropriate training, identify development needs, and ensure supervisors and experienced employees develop those under their direction.
Maintain accurate, current, auditable training and competency documentation; support the improvement of operating procedures, training materials, and competency standards.
Establish safe operations as a responsibility at every level and ensure compliance with company safety policies, customer requirements, DOT requirements, and applicable regulatory standards.
Participate in reviews of significant incidents, near misses, vehicle events, equipment failures, and other operational risks; ensure related corrective actions are assigned, completed, documented, and sustained.
Work with Safety, Risk Management, and District leadership to reduce operational exposure and prevent recurrence.
Maintain relationships with key customers, understand their operational expectations, serve as a senior contact for significant issues, and work with Sales on customer relationships and business development.
Ensure customer issues are addressed professionally and promptly and protect the company's reputation through consistent execution, responsiveness, and accountability.