Store Manager

Walgreens•Cazenovia, NY

14d•$56,500 - $125,000

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, protection of store assets, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, business performance, inventory, staffing, training, compliance, and community communications. It works with pharmacy and clinic leaders to support their performance and provides support during busy pharmacy periods, including serving as a pharmacy technician when necessary and permitted by law.

Requirements

Bachelor’s degree and 3 years of retail management experience, or high school diploma/GED and 5 years of retail management experience.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure.

Responsibilities

Monitor and improve customer service in retail and pharmacy; greet customers and clinic patients, model service best practices, resolve complaints, and respond to special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and supervise merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal activity.
Analyze inventory trends and manage ordering, stock levels, and liquidation to limit out-of-stocks and overstock; supervise receiving, stocking, pricing, returns, and transfers.
Ensure execution of District Manager feedback and organize store work through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store grounds; manage repairs and maintenance and respond to emergencies.
Ensure compliance with applicable laws and regulations, including requirements affecting alcohol, tobacco, fresh food, and pharmacy products, as well as company policies and employment laws.
Ensure staff understand computer and technology systems and software, and contact IT support to address system problems.
Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data, review KPIs, develop plans to increase sales and control costs, and discuss performance with district management.
Analyze asset protection data and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance; provide support during busy periods, including pharmacy technician duties when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory in anticipation of demand, fast-selling items, and seasonal changes.
Manage team member performance, responsibilities, goals, feedback, recognition, career progression, and performance plans.
Ensure timely completion of required training, including pharmacy training, and coach team members.
Make hiring, promotion, and termination decisions; address employee issues and discipline, involving Employee Relations and Human Resources as appropriate.
Monitor and approve team member compensation; promote teamwork and communicate regularly with store staff.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months of starting in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by state.
Pursue self-development in retail, management, and pharmacy.
Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager in planning and attending community events.