Store Manager

Joe & the Juice / United States•San Jose, CA

3d•$90,000 - $105,000

About The Position

As a Store Manager at JOE & THE JUICE, you are responsible for the daily operation and overall performance of your store. You ensure that market-specific legal requirements, company policies, risk controls, and compliance structures are followed, while maintaining an overview of store operations and leading the team to deliver efficient workflows, high-quality products, and excellent guest experiences. You will lead, develop, and retain an engaged team, ensuring that in-store operational requirements are followed and that regular customers become returning guests. You are accountable for meeting the store’s cost budget and sales targets and achieving EBITDA goals through existing and new company initiatives. The role also includes recruiting and onboarding team members, planning shifts, managing inventory, monitoring financial performance, and maintaining operational, hygiene, health, and safety standards. JOE & THE JUICE describes itself as a people-centric food and beverage company with an international workforce and a culture centered on Positive Attitude, Inclusion, Social Ties, and Growth. The company offers a structured career path and leadership development opportunities.

Requirements

At least 4 years of leadership experience in a fast-paced, high-volume food and beverage, quick-service restaurant, or hospitality environment.
Direct P&L ownership, with a proven track record managing a cost budget, achieving sales targets, and driving EBITDA at a single-unit or store level.
Demonstrated experience leading and developing teams and driving performance, accountability, and engagement.
Strong interpersonal and communication skills, including the ability to build trust, resolve conflicts, and foster a collaborative team culture.
Passion for people leadership and a genuine commitment to coaching, mentoring, and developing team members.

Responsibilities

Lead, inspire, and develop team members in alignment with company virtues and operational principles.
Model company values, foster a positive and high-performance culture, and communicate expectations and accountability clearly.
Own recruitment, interviewing, hiring, pre-boarding, and onboarding of team members.
Position the team effectively to meet operational needs and build a strong future talent pipeline.
Develop and motivate team members through structured development plans and continuous feedback.
Facilitate in-store training sessions and regular team meetings.
Monitor and drive employee engagement initiatives to meet or exceed benchmark engagement scores.
Promote a guest-first mindset and build relationships within the local community in line with brand behavior principles.
Drive guest loyalty and satisfaction through consistent service excellence.
Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards.
Ensure compliance with brand standards and local regulatory requirements and uphold operational ratings and performance standards.
Develop shift plans that account for seasonality, local events, and store traffic patterns.
Ensure efficient workflows and compliance with company standards, budgets, contractual obligations, union agreements, and local labor laws.
Manage inventory, including stock counting and ordering; optimize stock levels to minimize waste and meet monthly waste targets.
Drive sales growth and overall store performance, optimize store EBITDA, and achieve KPI targets.
Monitor financial performance and implement corrective actions when needed.