Store Manager

Express • Arvin, CA

13d

About The Position

The Store Manager leads all aspects of the customer experience and store operations while identifying, developing, and leading talent across the store team. The role is responsible for consistently delivering high-quality customer experiences with a hospitality mindset and expressing the brand purpose: “We Create Confidence. We Inspire Self-Expression.” Success is measured by talent and customer experience quality, productivity, and performance against key metrics.

Requirements

• Three to five years of previous store management experience, including responsibility for an annual sales volume of $3 million or more.
• Proven ability to increase sales and store profitability.
• Proven ability to network, recruit, interview, train, develop, and promote associates.
• Ability to travel periodically as needed for meetings.
• Ability to move medium to large items weighing up to 50 pounds.
• Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience.
• Ability to effectively communicate with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Collaborative and respectful approach as a team member.
• Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

• Attract, recruit, hire, develop, and retain store associates.
• Foster high store morale and a collaborative, one-team environment.
• Coach, teach, recognize, and manage associate performance and development; build succession plans and nurture high-performing associates.
• Lead and model customer engagement, promoting a culture of proactive customer service.
• Maintain expert knowledge of products, company policies, promotions, and loyalty programs, and educate the team on customer and associate experience practices.
• Lead product launches, window changes, visual presentation standards, and signage placement.
• Resolve customer complaints by identifying their causes and taking initiative to achieve positive outcomes.
• Drive loyalty and credit card acquisition through the store team.
• Maintain visual standards to create a positive in-store experience.
• Manage daily store operations, communicate goals and action plans, direct workload, and ensure plans and strategies are executed.
• Ensure adherence to company policies and maintain the safety of customers and associates.
• Direct merchandise flow, including shipment, replenishment, and omnichannel operations.
• Optimize sales and operational results through merchandising strategies, operational practices, loyalty programs, and company initiatives.
• Create effective schedules that place associates where and when they are needed.
• Manage controllable expenses and maintain loss prevention and safety standards.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed