Store Manager

J.McLaughlin•West Palm Beach, FL

3d•Onsite

About The Position

J.McLaughlin is seeking a highly motivated, results-driven Store Manager for a retail store. The role leads the store team to achieve business goals while upholding company ideals and standards. The Store Manager is responsible for all aspects of the business, including sales, customer service, visual merchandising, team development, staffing, and operations. As a brand ambassador, the manager cares for clients, drives business, and creates a distinctive shopping experience for new and returning customers. The Store Manager cultivates productive relationships with clients and the community, motivates and develops the team, delivers exemplary client service, makes effective business decisions, and manages store operations to support a profitable and productive business. The position also involves recruiting and hiring, scheduling, training, inventory and expense management, client outreach, merchandising, loss prevention, payroll, and employee performance and relations.

Requirements

Three or more years of retail management experience preferred.
Bachelor’s degree or equivalent experience.
Strong management and leadership skills.
Strong analytical and problem-solving skills.
Team player with strong communication and interpersonal skills.
Proven track record of achieving sales goals and accountability for results.
Positive and self-motivated.
Consistently demonstrates accountability, reliability, and professionalism.
High energy and results-driven.
Adapts positively to change.
Ability to multitask while keeping the customer the top priority.
Able to work various shifts, including weekends and holidays.
Comfortable standing for long periods and able to lift up to 30 pounds.

Nice To Haves

Three or more years of retail management experience is preferred.

Responsibilities

Embrace the company culture and act as a brand ambassador by developing productive, profitable relationships with clients and the community.
Set clear goals and expectations, motivate and engage the store team, and hold team members accountable for achieving objectives.
Provide exemplary client service and foster a friendly, customer-centric retail environment that builds community loyalty.
Use business acumen to make effective business decisions and manage store operations efficiently and profitably.
Manage hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory.
Recruit and hire top talent, and train and develop teams in selling skills, product knowledge, and operations.
Conduct performance appraisals and coach employees in the moment to maximize sales and motivate the team.
Develop and implement a client outreach plan using clienteling tools.
Use the POS system effectively to provide exemplary service.
Partner with community organizations and charities to host store events and trunk shows.
Drive sales through product knowledge and appropriate suggestions for clients; monitor sales trends and implement plans to maximize sales.
Communicate business needs with the District Manager and store teams, and collaborate with peers by sharing best practices, ideas, and information.
Respond to customer questions, inquiries, and concerns and resolve issues in a timely manner.
Communicate and execute direction from Retail Operations and the Corporate Office.
Plan and prioritize workload while keeping the customer the top priority.
Merchandise the sales floor to maximize sales while following visual directives and standards.
Maintain a clean and organized store.
Partner with the District Manager and Human Resources on employee relations and performance issues in accordance with company policy.
Adhere to and enforce company policies, procedures, and standards of professionalism.
Lead by example and maintain the highest level of integrity.