Store Manager, Williamsburg Outlet

KnitWell Group • Williamsburg, VA

1d • Onsite

About The Position

The Store Manager leads customer and associate experiences in the store and drives a profitable business through customer experience, operational performance, visual standards, and community engagement. The role coaches the team to reach its potential and fosters a welcoming experience for customers and associates.

The Store Manager oversees day-to-day store operations, including opening and closing, and uses tools and reporting to manage profitability, budgeting, payroll, and retail plans. The role also builds and develops an effective team and promotes community events and philanthropic partnerships.

Requirements

• Hospitality mindset when engaging with customers and associates.
• Strong people-management skills and ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficiency and ability to operate a point-of-sale system.
• Strong business acumen and ability to develop strategies and action plans to drive results.
• Action-oriented mindset and ability to organize, delegate, and prioritize assignments to meet deadlines.

Nice To Haves

• 2+ years of retail Store Manager or service industry experience (preferred).

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Inspire, educate, and coach associates to use brand behaviors and create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment where associates feel welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use tools and reporting to oversee store profitability, budgeting, and payroll.
• Analyze reporting to develop short- and long-term retail plans.
• Manage day-to-day store operations, including opening and closing.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off and holidays.
• Opportunities for monthly bonuses.
• Merchandise discounts and eligibility for discounts at sister brands.
• Professional development and opportunities for advancement across the company's brands.
• Community impact through philanthropic partnerships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed