Store Manager - Keiser Pembroke Pine Bookstore

Follett Higher Education•Pembroke Pines, FL

20d

About The Position

The Store Manager I provides leadership and oversight for all facets of bookstore operations. The role includes hiring, training, supervising, developing, and motivating managers, supervisors, and team members; preparing and executing store operating plans; building strong campus relationships; guiding course materials activities; maintaining excellent customer service; meeting General Merchandise expectations; demonstrating expert knowledge of Follett systems and strategies; and completing other store activities as needed. The Store Manager executes company programs and initiatives, ensures compliance with company policies and procedures, resolves complaints and escalated issues promptly and satisfactorily, partners with support teams, and consistently demonstrates Follett Values.

Requirements

0–3 years of relevant experience.
Bachelor’s degree or equivalent.
Retail management or strong customer service experience.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills and demonstrated ability to influence a team and conduct customer outreach.
General computer skills.
Minimal travel, less than 10%.

Nice To Haves

Academic retail experience.

Responsibilities

Manage full-cycle talent activities, including recruiting, training, coaching, talent development, performance management, and accountability for full-time, part-time, and temporary team members.
Identify talent for the pipeline and develop engaged cross-functional teams capable of executing initiatives and achieving operational standards and business results.
Train staff and guide other staff managers in directing and coaching their teams, when applicable; foster a team environment and lead staff throughout the store.
Make staffing selection and deployment decisions to meet sales and labor budgets.
Prepare and implement detailed operating plans for store departments, including regular operations, busy periods, and special events such as athletics and graduation; communicate plans and drive their execution.
Analyze store financials and identify opportunities to improve future sales and expenses; plan promotions and account for capacity and velocity requirements based on historical performance.
Build and maintain positive, responsive relationships with the campus community, especially administration, athletics, faculty, and staff; pursue campus partnerships, remote selling opportunities, and resolution of complex issues.
Oversee and guide course materials activities, including managing the Course Materials Manager when applicable; review enrollment, history, inventory, and adoptions to determine purchasing and buyback quantities; work with faculty and others to obtain upcoming adopted titles well in advance.
Develop a customer-centric experience, engage team members in delivering it, provide high levels of service to customers and stakeholders, and manage visual presentations to create an engaging shopping environment.
Execute corporate General Merchandise objectives, including allocating floor space based on department and sub-department sales and adapting plans to specific needs.
Participate in store-specific projects such as renovations and reorganizations, and assist with store openings or closings; may serve as a regional trainer.
Ensure back-office functions, including invoice preparation, chargeback processing, and stock shipment coordination, follow company directives and policies.
May oversee one or more additional locations, with varying levels of direct management responsibility.
Perform other duties as assigned.