Café & Bookstore Manager

Hanley Foundation•Mangonia Park, FL

2d•$55,000 - $55,000

About The Position

Hanley Foundation, a West Palm Beach-based nonprofit dedicated to eliminating addiction through prevention, advocacy, treatment, and recovery support, is launching a new café and bookstore. The Café & Bookstore Manager leads its day-to-day operations and is responsible for operational excellence, a welcoming customer experience, sound financial results, and a strong, well-trained team. This is an opportunity to join before opening day and help shape a destination for guests, staff, and visitors. The manager works with local partners Pumphouse Coffee Roasters, Celis Juice Bar, and Aioli Bakery, maintaining those relationships and coordinating hands-on staff training. The role also supports Hanley Foundation’s mission and its standards of service, professionalism, and respect. This is a full-time position with hours of 6:00 AM–2:30 PM and an annual salary of $55,000. The position offers a competitive salary, comprehensive benefits, hands-on training, and the opportunity to work with a collaborative team. Applicants must undergo a background check and drug screening as permitted by applicable law; drug screening follows a conditional offer. Applicants in recovery must have one year of continuous sobriety.

Requirements

High school diploma or GED.
At least 3 years of café, restaurant, or specialty retail experience, including at least 1–2 years in a supervisory role.
Florida-approved Food Protection Manager certification, or ability to obtain it within 30 days of hire.
Ability to handle cash accurately and operate a POS system.
Leadership, coaching, and team-building skills.
Customer service skills and a welcoming, professional presence.
Working knowledge of café operations, including espresso, brewed coffee, juice, and baked-goods service, and of retail operations.
Budgeting, cost control, and inventory management skills.
POS systems and basic computer skills, including email and spreadsheets.
Clear written and verbal communication and ability to collaborate with partners, the food services team, and Hanley Foundation staff.
Sound judgment, conflict-resolution skills, and decision-making under pressure.
Organization, time management, and adaptability.
Reliability and punctuality.
Openness to feedback and continuous improvement.
Willingness to undergo a background check and drug screening, subject to local law and regulations.
If in recovery, one year of continuous sobriety is required.

Nice To Haves

Associate’s or bachelor’s degree in hospitality management, business, or a related field; equivalent experience may substitute.
Specialty coffee, bookstore, or retail merchandising experience.
Experience opening or launching a new location.
Experience managing a budget and working with vendors or community partners.

Responsibilities

Oversee daily café and bookstore operations to provide efficient, safe, and compliant service.
Open and close the café and bookstore, including cash handling, deposits, and point-of-sale reconciliation.
Ensure menu items, recipes, and service procedures meet partner and Hanley Foundation standards.
Maintain cleanliness, presentation, and customer-experience standards in the café and bookstore.
Address customer concerns promptly and professionally, escalating when necessary.
Supervise, coach, schedule, and evaluate the Senior Barista and Bookstore Floor Associate, including providing feedback and conducting performance reviews.
Coordinate hands-on training with partners and track staff training completion.
Coordinate daily with the Head Chef and baker on baked-goods production, menu planning, and service timing.
Foster a positive, respectful, and motivated work environment.
Coordinate product ordering, delivery, quality standards, and pricing with partners and vendors.
Coordinate book and merchandise selection, ordering, receiving, pricing, display, and inventory control.
Coordinate seasonal displays and promotions with the supervisor and support author or community events as appropriate.
Monitor sales, labor, waste, and inventory; manage costs against the approved budget.
Prepare regular performance reports for leadership and recommend improvements.
Maintain compliance with food safety, health, sanitation, workplace safety, and HR requirements.
Maintain required licenses and certifications and ensure inspection readiness.
Respect the confidentiality of Hanley Foundation clients, staff, and visitors.