Café & Bookstore Manager

Hanley Foundation•West Palm Beach, FL

21h•$53,000 - $55,000

About The Position

Hanley Foundation, a West Palm Beach-based nonprofit dedicated to eliminating addiction through prevention, advocacy, treatment, and recovery support, is launching a new café and bookstore and seeks a manager to help establish and lead it. The manager oversees daily operations, ensuring operational excellence, a welcoming customer experience, sound financial results, and a well-trained team. The café partners with Pumphouse Coffee Roasters, Celis Juice Bar, and Aioli Bakery; the manager maintains these relationships and coordinates hands-on partner training for staff. The role supports Hanley Foundation’s mission and its standards of service, professionalism, and respect. This full-time position offers a competitive salary, comprehensive benefits, and the opportunity to join the team before opening day. The manager works alongside local partners and coordinates with the Head Chef and baker on baked-goods production, menu planning, and service timing. The baker reports to the Head Chef. Work hours are 6:00 AM–2:30 PM.

Requirements

High school diploma or GED.
At least 3 years of café, restaurant, or specialty retail experience, including at least 1–2 years in a supervisory role.
Florida-approved Food Protection Manager certification, or ability to acquire it within 30 days of hire.
Ability to accurately handle cash and operate a POS system.
Leadership, coaching, and team-building skills.
Customer service skills and a welcoming, professional presence.
Working knowledge of café operations, including espresso, brewed coffee, juice, and baked-goods service, and retail operations.
Budgeting, cost-control, and inventory-management skills.
POS systems and basic computer skills, including email and spreadsheets.
Clear written and verbal communication and ability to collaborate with partners, the food services team, and Hanley Foundation staff.
Sound judgment, conflict-resolution, and decision-making skills under pressure.
Organization, time management, and adaptability.
Reliability and punctuality.
Openness to feedback and continuous improvement.
Willingness to undergo a background check and drug screening, as required by local law or regulations.
If in recovery, one year of continuous sobriety is required.

Nice To Haves

Associate’s or bachelor’s degree in hospitality management, business, or a related field; equivalent experience may substitute.
Specialty coffee, bookstore, or retail merchandising experience.
Experience opening or launching a new location.
Experience managing a budget and working with vendor or community partners.

Responsibilities

Oversee daily café and bookstore operations to ensure efficient, safe, and compliant service.
Open and close the café and bookstore, including cash handling, deposits, and POS reconciliation.
Ensure menu items, recipes, and service procedures meet partner and Hanley Foundation standards.
Maintain cleanliness, presentation, and customer-experience standards in the café and bookstore.
Address customer concerns promptly and professionally, escalating when necessary.
Supervise, coach, and evaluate the Senior Barista and Bookstore Floor Associate, including scheduling, performance reviews, and feedback.
Coordinate hands-on staff training with partners and track completion.
Coordinate daily with the Head Chef and baker on baked-goods production, menu planning, and service timing.
Foster a positive, respectful, and motivated work environment.
Coordinate product ordering, delivery, quality standards, and pricing with partners and vendors.
Coordinate book and merchandise selection, ordering, receiving, pricing, display, and inventory control with the team.
Coordinate seasonal displays and promotions with the supervisor and support author or community events as appropriate.
Monitor sales, labor, waste, and inventory, and manage costs against the approved budget.
Prepare regular performance reports for leadership and recommend improvements.
Maintain compliance with food safety, health, sanitation, workplace safety, and HR policies.
Maintain required licenses and certifications and ensure readiness for inspections.
Respect the confidentiality of Hanley Foundation clients, staff, and visitors.