Café Manager

Port City Java • Southport, NC

6d

About The Position

The Café Manager is responsible for brand standards, cost control, customer service, and the overall operations of an assigned café. The role oversees sanitation, financial performance, facilities, and Port City Java brand standards. The manager leads café staff, supports and trains Baristas, and ensures that company policies and procedures are followed.

Requirements

• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Ability to lift or otherwise move objects weighing up to 50 pounds on occasion.
• Ability to regularly operate computers and office productivity equipment such as copiers and printers.
• Ability to communicate frequently in situations required by the job duties.
• Ability to determine product quality through tastings, cuppings, and other evaluations of products or recipes.

Responsibilities

• Provide superior customer service and satisfaction on a daily basis.
• Maintain café cleanliness and sanitation and follow and enforce Food Safety regulations in line with the Local Health Department.
• Ensure the quality and integrity of food and beverages served in the cafés.
• Lead and direct Baristas, support them in meeting goals and objectives, and guide implementation of operational programs and brand standards.
• Interview and hire Baristas, complete new-hire paperwork, and teach and train new employees.
• Write weekly café schedules.
• Manage café staff, including interviewing, reference checks, hiring, training, coaching, counseling, disciplinary action, and termination.
• Execute local café and system-wide marketing programs and promotions.
• Write and conduct bi-annual Barista reviews, including setting goals, reviewing the prior period, and assigning pay increases when appropriate.
• Oversee daily café operations and ensure hourly employees follow company policies and procedures; café staff may number 8–15 people.
• Attend weekly manager meetings with Café Managers, District Managers, and corporate department staff to review procedures and rollouts, provide updates, and share best practices.
• Conduct monthly café inventories.
• Complete daily, weekly, and monthly operational paperwork, including sales, payroll, ordering, and weekly reporting.
• Ensure the assigned corporate café operates safely, functionally, and efficiently, and that its facilities are maintained to health department standards.
• Manage café cash, credit, and gift card transactions, cash handling, and financial statements.
• Provide ongoing staff support, training, and testing, and ensure staff have the resources needed to meet their goals.

Benefits

• Medical insurance, partially employer-paid, available the first of the month following 60 days of employment.
• Dental, vision, life, and short-term disability insurance available at competitive rates.
• Paid vacation, sick leave, and holiday time after one year of continuous employment.
• 401(k) retirement plan with company match following one year of service.
• Café discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed