Café Manager

Port City Java • High Point, NC

23h

About The Position

The Café Manager is assigned to a particular café location and is responsible for its operations, sanitation standards, financial performance, and adherence to Port City Java brand standards. The role oversees daily café operations and staff, ensures company policies and procedures are followed, and maintains safe, functional, and efficient facilities that meet health department standards.

The manager provides customer service leadership, ensures food and beverage quality, directs and trains Baristas, and manages staffing and schedules. The position also handles café marketing programs, inventories, operational paperwork, cash and payment transactions, financial statements, and regular communication with café managers and corporate departments.

Requirements

• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Ability to lift or otherwise move objects weighing up to 50 pounds on occasion.
• Ability to regularly operate computers and office productivity machinery, such as copiers and printers.
• Ability to communicate frequently in various situations as required by job duties.
• Ability to determine product quality through tastings, cuppings, and evaluation of products or recipes related to the Port City Java system.

Responsibilities

• Provide superior customer service and satisfaction on a daily basis.
• Maintain café cleanliness and sanitation, and follow and enforce food safety regulations in line with the Local Health Department.
• Ensure the quality and integrity of all food and beverages served.
• Provide leadership and direction to Baristas, support them in meeting goals and objectives, and guide implementation of operational programs and brand standards.
• Interview and hire Baristas, complete new-hire paperwork, and teach and train new staff.
• Write weekly café schedules.
• Manage all aspects of staff management, including interviewing, reference checks, hiring, training, coaching, counseling, disciplinary action, and termination.
• Execute local café and system-wide marketing programs and promotions.
• Write and conduct bi-annual Barista reviews, including setting goals, recapping the previous period, and assigning pay increases when appropriate.
• Oversee daily operations to ensure hourly employees follow company policies and procedures; café teams may range from 8 to 15 people.
• Participate in weekly manager meetings with Café Managers, District Managers, and corporate department staff to review procedures and rollouts, provide updates, and share best practices.
• Take monthly café inventories.
• Complete daily, weekly, and monthly operational paperwork, including sales, payroll, ordering, and weekly reporting.
• Ensure assigned corporate café facilities are maintained safely, functionally, efficiently, and to health department standards.
• Manage café cash, credit, and gift card transactions, cash handling, and financial statements.
• Provide ongoing staff support, training, and testing, and provide staff with resources to meet goals.

Benefits

• Medical insurance, partially employer paid, available the first of the month following 60 days of employment.
• Dental, vision, life, and short-term disability insurance available at competitive rates.
• Paid vacation time, sick leave, and holidays after one year of continuous employment.
• 401(k) retirement plan with company match following one year of service.
• Café discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed