Store Manager
About The Position
The Store Manager leads all aspects of store operations and team performance, creating an exciting and vibrant experience for employees and customers. The role sets standards for customer service, sales, merchandising, and operational efficiency; manages labor and inventory; and promotes the membership program to encourage customer loyalty. The Store Manager develops and motivates the team, maintains a positive and safe store environment, and drives business growth through effective sales strategies and expense management. This position reports directly to the Area/District Manager.
Requirements
- High school diploma or equivalent.
- At least 3 years of retail management experience, with a strong track record of leading teams.
- Proven successful experience in retail management.
- Strong leadership, organizational, and customer management skills.
- Excellent communication and interpersonal abilities.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to travel between locations.
- Ability to relocate or manage additional stores based on business needs.
Nice To Haves
- Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.
Responsibilities
- Lead the Assistant Store Manager, Shift Leads, and Sales Associates, and consistently model and promote Miniso's mission and core values.
- Oversee daily store execution, including customer service, merchandising standards, operational procedures, and sales performance.
- Promote membership sign-ups and engagement to foster customer loyalty, retention, and sales.
- Develop store employees and meet sales goals through training, motivation, mentoring, and feedback.
- Recruit, hire, train, and retain talent; conduct performance evaluations and create career development paths for associates and managers.
- Uphold store standards and drive profitability through sales strategies and expense management.
- Manage cash-handling tasks and ensure adherence to standard operating procedures.
- Maintain a clean, safe, organized, and inviting store, with visual displays aligned with company guidelines.
- Coordinate with the Area/District Manager and Human Resources on employee performance and relations, and hold associates accountable for their responsibilities.
- Perform essential administrative and operational tasks, including operating computers and printers and managing schedules.
- Plan strategically to increase store presence and traffic and maximize sales performance.
- Address and resolve issues raised by staff and customers promptly and effectively.
- Travel between locations as required and be able to relocate or manage additional stores based on business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
