Store Manager Unassigned

Walgreens•Belvidere, IL

14d•Onsite

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a Store Manager assignment. Under the direction of a Store Manager, the employee learns and supports full-store operations across the front end and pharmacy, completes required training and certifications, and demonstrates readiness for a permanent Store Manager assignment within the timeframe in the learning plan. The role includes shadowing and assisting Store Managers, completing rotations at other area stores, following individual development plans, and developing proficiency in Walgreens’ operating procedures, systems, and technology. The employee builds experience in customer service, store and pharmacy operations, merchandising, inventory management, asset protection, business planning, financial performance, people management, and communications. The role requires compliance with applicable laws and company policies, including requirements concerning regulated products and pharmacy operations. The employee may be assigned special tasks and must be willing to accept a Store Manager assignment if offered and transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree and 3 years of retail management experience, or high school diploma/GED and 5 years of retail management experience.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment into a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets located within the same hiring area.
PTCB certification.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager, including people leadership, business management, and customer-facing experience.

Nice To Haves

Bachelor’s degree.

Responsibilities

Complete the accelerated development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency to the Regional Vice President.
Monitor personal performance, pursue self-development, learn retail, pharmacy, and management best practices, and implement compliance standard operating procedures.
Learn Walgreens computer, technology, and software systems; obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by state.
Greet and assist customers and patients, resolve complaints, answer questions, and model customer-service best practices.
Monitor customer service and help coach and train team members, develop service improvement plans, and improve customer service metrics and loyalty.
Shadow the Store Manager and develop proficiency supervising store operations and team members, including opening, closing, shift changes, and task delegation.
Supervise merchandising activities such as sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal execution.
Support asset protection programs, monitor loss prevention systems, learn to use electronic surveillance, and help ensure price accuracy through reports and audits.
Analyze inventory trends and supervise inventory processes, including receiving, counting, ordering, pricing, returns, transfers, and related procedures for front-end and pharmacy operations.
Ensure the assigned location complies with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products; support team member safety and use the Security Operations Center effectively.
Comply with company policies and maintain respectful relationships with coworkers and business partners; complete special assignments and assist team members as needed.
Learn to analyze store and pharmacy financial and performance data, identify sales opportunities, control costs, and develop action plans to improve results and reduce loss.
Review daily performance indicators and weekly operational metrics; discuss action plans with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to analyze pharmacy performance and improve results.
Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through Support Center initiatives, community outreach, and retail partnerships.
Learn people-management practices, including SOP training and coaching, use of HR and people-management systems, performance conversations, assessments, discipline, and performance improvement plans.
Learn and follow company policies and local, state, and federal laws related to team member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and skills to improve engagement, solve problems, overcome challenges, and adapt to change.
Shadow the Store Manager and attend critical communications; learn to provide and receive feedback, solicit input, answer questions, and support open communication.
Assist the Store Manager and/or District Manager with planning and attending community events, and gain experience facilitating team discussions about operational and engagement metrics.
Accept a Store Manager assignment if offered and transfer to other Walgreens retail assets within the same hiring area.