Store Manager Unassigned

Walgreens•Norridge, IL

8d•Onsite

About The Position

The Store Manager Unassigned role is an accelerated development position preparing the employee to lead full-store operations across the front end and pharmacy and, when offered, accept assignment to a Store Manager position. Under the direction of a Store Manager, the employee shadows and assists with store operations while completing a rigorous learning program within the timeframe outlined in an individual learning plan. Training includes classroom, online, and on-the-job learning, rotations at other area stores, and required certifications. The employee follows development plans and receives ongoing guidance from the Store Manager and District Manager, while demonstrating readiness and proficiency to the Regional Vice President. The role develops proficiency in customer experience, store and pharmacy operations, merchandising, loss prevention, inventory management, business performance, planning, people management, and communications. It requires learning and applying Walgreens procedures and technology, complying with applicable laws and policies, and obtaining pharmacy technician registration or licensure where required by state law. The position involves a flexible schedule, including extended days, evenings, and weekends, and may require transfer to other Walgreens retail locations within the hiring area.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a High School Diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to accept assignment to a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.
Obtain pharmacy technician registration or licensure as required by state law.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in ongoing development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency to the Regional Vice President.
Learn Walgreens’ operations, procedures, technology systems, and software across the front end and pharmacy.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification when required by the state.
Engage customers and patients, answer questions, resolve complaints, model customer-service practices, and support customer-service coaching and improvement plans.
Shadow the Store Manager and develop proficiency in supervising store operations and team members, including opening, closing, shift changes, task delegation, and merchandising.
Support asset protection and loss prevention, including monitoring relevant programs and systems, responding to electronic surveillance, and maintaining price accuracy.
Learn and supervise inventory processes, including receiving, counting, ordering, pricing, returns, and merchandise transfers for the front end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support team-member safety and well-being, use the Security Operations Center effectively, comply with company policies, and maintain respectful working relationships.
Analyze store and pharmacy financial and performance data, identify sales opportunities, develop action plans to improve results and control costs, and review performance indicators and operational metrics.
Review asset-protection data and develop action plans to reduce loss; work with pharmacy leadership to improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes and learn to grow front-end and pharmacy business through initiatives, community outreach, and retail partnerships.
Learn Walgreens’ people-management practices and systems, including training, coaching, performance conversations, action planning, discipline, and performance improvement plans.
Learn applicable company policies and local, state, and federal laws concerning team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and abilities to improve engagement, address challenges, solve problems, and adapt to change.
Attend critical communication sessions, learn effective feedback and communication practices, assist with community events, and facilitate discussions about operational and engagement metrics.
Complete special assignments and other tasks as assigned, including assisting team members as needed.