Store manager

Extra Space Storage • Pembroke, NH

25d

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role is responsible for maintaining clean, safe facilities, accurate financial reporting and controls, and strong operational standards. Store Managers build customer relationships in person and by phone, follow a structured sales process, and manage customer accounts. Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide.

The position offers daytime hours, with Sundays potentially off depending on location. The work includes both indoor and outdoor responsibilities, from desk work to physical tasks, and may involve exposure to seasonal weather. Applications are accepted until the position is filled.

Requirements

• At least 2 years of customer-facing work experience.
• High school diploma or GED.
• Current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.

Nice To Haves

• Leadership experience.
• Sales experience.
• College education.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Meet sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing upkeep of the site, including the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Perform administrative duties, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.
• Growth opportunities throughout the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED