Acima Store Manager - Bilingual Preferred
About The Position
The Store Manager oversees all activities within an assigned Acima retail partner location. The role is responsible for maximizing store revenue and profits through effective management of store operations and coworkers, including hiring, training, coaching, and ongoing development. The Store Manager establishes and meets sales goals, improves processes to increase sales, supports lease-to-own transactions, and works to maintain customer satisfaction. This position is performed in person at a retail partner store. The position is full-time, with varying days and hours that include evenings and weekends; store operations run Monday through Sunday. Compensation is $45,360 to $54,999 per year, with potential performance-based bonuses paid monthly. The position may also be eligible for other bonus or incentive programs, subject to the applicable plan requirements. Acima offers benefits including medical, dental, vision, life and supplemental life insurance, spouse/dependent life insurance, short- and long-term disability, flexible spending and health savings accounts, a 401(k) savings plan with company match, paid time off, legal insurance, identity theft protection, hospital indemnity, critical illness, accident insurance, and a limited purpose plan. Other stated offerings include career growth opportunities, weekly pay, and discounts from Acima partners.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED.
- Proven track record of success in retail sales management.
- Strong leadership skills and ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Knowledge of inventory management and merchandising principles.
- Organized, with time-management skills and ability to multitask.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Consistent in-person attendance to lead and manage store operations.
Nice To Haves
- Familiarity with rental or leasing industry practices.
- Bilingual preferred.
Responsibilities
- Manage and direct the day-to-day work of store coworkers.
- Motivate, evaluate, coach, counsel, and hold coworkers accountable for their duties and compliance with company policies; issue discipline up to and including termination as appropriate.
- Identify and recommend coworkers for promotion to Store Manager or Assistant Store Manager positions.
- Build partnerships with retail store personnel to generate referrals and educate them about the rental and lease process.
- Train, supervise, and assess coworkers' commitment to exceptional customer service.
- Use discretion and judgment in daily management decisions involving personnel, sales, and customers.
- Develop coworkers' sales and account-management skills through ongoing training and coaching.
- Address and resolve coworker and customer issues and complaints promptly.
- Cultivate a positive work environment to support coworker retention and minimize turnover and issues.
- Recruit, interview, and hire store coworkers.
- Establish and track daily and weekly sales objectives.
- Supervise and guide coworkers' sales activities and completion of day-to-day duties.
- Facilitate rental and lease agreement conversions and oversee sales outcomes to support revenue growth.
- Address challenging accounts requiring managerial intervention and authorize customer commitments.
- Communicate and promote the accessibility, flexibility, and convenience of Acima's leasing services to potential customers.
- Educate customers on lease terms and delivery protocols, review overdue accounts, and encourage timely payments.
- Oversee sales and account operations and guide customer discussions of leasing options and payment terms.
Benefits
- Medical, dental, and vision insurance.
- Life insurance, supplemental life insurance, and spouse/dependent life insurance.
- Short-term and long-term disability insurance.
- Flexible spending accounts and health savings accounts.
- 401(k) savings plan with company match.
- Paid time off.
- Legal insurance and identity theft protection plan.
- Hospital indemnity, critical illness, and accident insurance.
- Limited purpose plan.
- Career growth opportunities.
- Weekly pay.
- Discounts from Acima partners.
- Potential performance-based bonus paid monthly.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
