Acima Assistant Store Manager - Bilingual Preferred

Acima•New York, NY

5d•$18 - $21•Onsite

About The Position

The Assistant Store Manager reports to the Store Manager and assists with account management and sales while providing excellent customer service. The role works with Acima retail partners to process credit turn-down applications and web orders and convert them into Acima Leasing customers. The Assistant Store Manager reviews lease applications, explains and promotes Acima’s leasing benefits, and drives conversions. The position is performed at a retail partner store location. The position is paid hourly at $18.06–$20.61 per hour and may include performance-based bonuses or incentives, paid monthly. This is a full-time role. Actual workdays and hours vary across Monday through Sunday and include evenings and weekends. Consistent in-person attendance is required.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software applications.
Organized, with time-management skills and the ability to multitask.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Consistent in-person attendance.

Nice To Haves

Familiarity with rental or leasing industry practices.
Bilingual ability is preferred.

Responsibilities

Drive customer growth through web, partner stores, and walk-ins.
Listen to customers, identify their needs, and fulfill them in a timely manner.
Educate customers about Lease-To-Own terms, payment terms, benefits, the application process, and the full application journey.
Convert in-store and web applications to close the sales cycle.
Work cooperatively with Acima partner stores across operational activities.
Report and communicate store and coworker activities and performance to the Store Manager.
Establish partnerships with retail store personnel to generate referrals and educate customers about the Lease-To-Own process.
Promptly address and resolve customer issues and complaints to maintain customer satisfaction and friendly service.
Cultivate a positive work environment to support coworker retention and minimize turnover and issues.
Review lease applications and promote Acima’s leasing benefits to customers.