Acima Assistant Store Manager - Bilingual Preferred
About The Position
The Assistant Store Manager reports to the Store Manager and assists with account management and sales activities while providing excellent customer service. The role works with Acima retail partners to process credit turn-down applications and web orders and convert them into Acima Leasing customers. Responsibilities also include reviewing lease applications, promoting Acima’s lease-to-own benefits, and driving conversions. The position is performed at a retail partner store location. This is a full-time, hourly position paying $15.00–$16.49 per hour, with potential performance-based bonuses paid monthly. Workdays and hours vary across Monday through Sunday and include evenings and weekends. The role regularly involves talking and listening to coworkers and customers. It is highly active and may require standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Organized, with time-management skills and the ability to multitask.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Consistent in-person attendance.
Nice To Haves
- Familiarity with rental or leasing industry practices.
- Bilingual ability is preferred.
Responsibilities
- Drive customer growth through web, partner stores, and walk-ins.
- Listen to customers, identify their needs, and fulfill them in a timely manner.
- Explain lease-to-own terms, payment terms, benefits, and the application process from start to finish.
- Convert in-store and web applications to close the sales cycle.
- Work cooperatively with Acima partner stores across operational activities.
- Report and communicate store and coworker activities and performance to the Store Manager.
- Build partnerships with retail store personnel to generate referrals and educate customers about the lease-to-own process.
- Address and resolve customer issues and complaints promptly to support customer satisfaction and friendly service.
- Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues.
- Assist the Store Manager with account management and sales activities.
Benefits
- Medical, dental, and vision insurance.
- Life insurance and supplemental life insurance.
- Spouse/dependent life insurance.
- Short-term and long-term disability.
- Flexible Spending Accounts.
- 401(k) Savings Plan with company match.
- Paid Time Off.
- Legal insurance.
- Identity Theft Protection Plan.
- Health Savings Accounts.
- Hospital Indemnity, Critical Illness, and Accident Insurance.
- Limited Purpose Plan.
- Potential performance-based bonus, paid monthly.
- Career growth opportunities.
- Weekly pay.
- Discounts from Acima partners.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
