Acima Assistant Store Manager - Bilingual Preferred

Acima•Cary, NC

5d•$14 - $16•Onsite

About The Position

The Assistant Store Manager reports to the Store Manager and assists with account management and sales activities while providing excellent customer service. Working at a retail partner location, the role collaborates with Acima retail partners to process credit turn-down applications and web orders and convert them into Acima Leasing customers. The position also reviews lease applications, explains and promotes Acima’s leasing benefits, and drives conversions. The role is paid hourly, with potential performance-based bonuses or incentives. The stated pay range is $14.45–$16.49 per hour, plus a potential monthly bonus. This is a full-time position; hours vary across the Monday-through-Sunday operating schedule and include evenings and weekends. Consistent in-person attendance is required. Acima describes its mission as providing accessible Lease-To-Own solutions and says it has more than 30,000 retail partners. The company offers benefits, career growth opportunities, weekly pay, and discounts from Acima partners. The posting also states that Acima is an equal opportunity employer.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software applications.
Organizational and time-management skills, including the ability to multitask.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Consistent in-person attendance.

Nice To Haves

Familiarity with rental or leasing industry practices is a plus.
Bilingual ability is preferred.

Responsibilities

Drive customer growth through web channels, partner stores, and walk-ins.
Listen to customers, identify their needs, and fulfill them in a timely manner.
Educate customers about Lease-To-Own terms, payment terms, benefits, and the application process from beginning to end.
Convert applications, including in-store and web orders, to close the sales cycle.
Work cooperatively with Acima partner stores across operational activities.
Report and communicate store and coworker activities and performance to the Store Manager.
Build partnerships with retail store personnel to generate referrals and educate customers about the Lease-To-Own process.
Promptly address and resolve customer issues and complaints to maintain customer satisfaction and friendly service.
Cultivate a positive work environment to support coworker retention and minimize turnover and issues.
Assist the Store Manager with account management and sales activities, including reviewing lease applications and promoting Acima leasing benefits.

Benefits

Medical, dental, and vision insurance.
Life insurance, supplemental life insurance, and spouse/dependent life insurance.
Short-term and long-term disability insurance.
Flexible spending accounts and health savings accounts.
401(k) savings plan with company match.
Paid time off.
Legal insurance and identity theft protection plan.
Hospital indemnity, critical illness, and accident insurance.
Limited Purpose Plan.
Potential performance-based bonus or incentives, subject to plan requirements.
Career growth opportunities.
Weekly pay.
Discounts from Acima partners.