Automotive Store Manager - Store 401

Monro Inc.•Canton, OH

13d

About The Position

The Store Manager is a salaried role responsible for daily leadership of the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager selects, coaches, and develops teammates; supports sales and service goals; and promotes products and services to guests. The position supports Monro’s vision of being a leading automotive service and tire provider trusted for quality neighborhood service. The Store Manager also oversees store staffing, operations, inventory, expenses, guest service, and maintenance. They ensure the store is appropriately staffed, maintained to company standards, and prepared to provide an excellent guest experience. The manager provides direction to technicians, assists with services and repairs as needed, and ensures compliance with company policies, governmental requirements, environmental codes, and safety standards.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the specified guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Support sales goals by helping develop and implement sales plans and maintaining knowledge of services, products, and the automotive industry.
Recommend tire and service products to guests to support sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs when needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store’s cleanliness and condition in accordance with Monro standards and keep it guest-ready.
Schedule guest appointments and assign teammates according to skill level to complete services and repairs efficiently and on time.
Meet sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in communicating repair and service needs to guests.
Follow company policies and procedures, governmental standards, environmental codes, and applicable ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other assigned and required duties.