StorQuest Store Manager
About The Position
The Store Manager is the first-line representative to William Warren Properties customers and is responsible for the daily operations of one or more self-storage locations. Working under the direction of the District Manager, the Store Manager delivers exceptional guest experiences, drives sales and revenue, maintains financial controls, and oversees administrative, facility, and security processes. The role also directs Storage Consultants and maintenance workers, works with contractors on facility improvements, and may assist customers with truck rentals at some locations. The position requires working with minimum supervision and contributing effectively as part of a team.
Requirements
- Experience in cash handling is required.
- Must be available to work weekends.
- A strong passion for guest service and sales.
- Ability to contribute to a team, support and motivate others, and help maintain a collaborative and positive work environment.
- Positive, outgoing personality.
- Strong accountability, work ethic, and enthusiasm for teamwork.
- Ability to walk, bend, stand, and stoop frequently.
- Ability to lift up to 35 pounds frequently and push up to 50 pounds frequently; ability to lift above head frequently.
- Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
- Ability to communicate frequently in written and verbal formats.
- Ability to meet the physical demands of the job, including regular use of hands, speaking and hearing; frequent standing, walking, sitting, and reaching; occasional climbing or balancing, stooping, kneeling, crouching, crawling, and smelling; and required close, distance, and color vision.
- Regular and consistent attendance at the assigned location is required.
Nice To Haves
- Preferred 2+ years of customer service or sales experience.
- Tech savvy.
- Experience working in the retail or service industry.
- An insatiable appetite to learn new things.
Responsibilities
- Achieve sales objectives and build revenue by converting telephone and walk-in inquiries into rentals, promoting the properties in the community, and recommending and implementing marketing strategies based on competitor information.
- Manage cash, balance receipts, pursue collections, post payments, process bank deposits, follow up on delinquent accounts, operate within budgets, and approve and forward invoices as required.
- Provide effective customer service by answering phones professionally, greeting customers promptly, presenting property features and benefits, and resolving customer issues.
- Maintain accurate customer records, including contracts, insurance and change-of-address forms, addendums, and correspondence.
- Use computer systems in the Microsoft Windows environment and maintain accurate merchandise inventory.
- Keep auction files current and accurate and know applicable state auction lien laws.
- Compile assigned reports and projects accurately and on time, and consult the Policy & Procedures manual for guidance and consistency.
- Direct Storage Consultants and maintenance workers to support facility operations and complete assigned duties.
- Monitor security systems, resolve security problems, and perform daily lock checks.
- Audit facility conditions, perform minor maintenance according to company standards, and work with contractors on facility improvements.
- Ensure company cleanliness and appearance standards are met or exceeded.
- Assist customers with truck rentals at some locations.
- Perform other assigned duties and work effectively with minimum supervision as part of a team.
Benefits
- Medical, dental, and vision coverage
- 401(k) with matching contributions
- Paid time off (PTO)
- Holiday perks
- Performance-based bonus
- Teambuilding events and activities
- Employee Assistance Program
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
