Store Manager

Express•Tannersville, PA

2d•Onsite

About The Position

Express is seeking a Store Manager to lead all aspects of the customer experience and store operations, while identifying, developing, and leading talent and teaching for the store team. The role is responsible for consistently delivering high-quality customer experiences through a hospitality mindset and the Express brand purpose: “We Create Confidence. We Inspire Self-Expression.” Success is evaluated through talent quality, customer experience, productivity, and performance against key metrics. The Store Manager develops and retains talent, fosters strong team morale and teamwork, and coaches associates toward professional growth and sales potential. The position also creates a customer-focused store environment, leads team education and product presentation, resolves customer complaints, and drives loyalty and credit card acquisition. The role oversees daily operations, sets and communicates goals and action plans, directs workload and merchandise flow, and ensures execution of company strategies and policies. It also includes scheduling, expense management, loss prevention, and safety responsibilities. The position is based at the Poconos Premium store.

Requirements

Three to five years of previous store management experience, including responsibility for an annual sales volume of $3 million or more.
Proven ability to increase sales and store profitability.
Proven ability to network, recruit, interview, train, develop, and promote associates.
Ability to travel periodically for meetings as needed.
Ability to move medium to large items weighing up to 50 pounds.
Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Nice To Haves

Previous retail experience.
Ability to communicate effectively with customers, peers, and supervisors.
Demonstrated sales accountability.
Collaborative and respectful approach as a team member.
Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

Attract, recruit, hire, develop, and retain store associates.
Foster high store morale and a teamwork-focused environment.
Coach, teach, recognize, and manage associate performance and development; build succession plans and nurture high-performing associates.
Help associates achieve their sales potential and deliver a strong customer experience.
Lead and model customer engagement in line with the Customer Experience Philosophy, and create a culture of proactive customer engagement.
Maintain expert knowledge of products, company policies, promotions, and loyalty programs, and educate the team on the customer and associate experience.
Lead product launches, window changes, visual presentation standards, and signage placement.
Resolve customer complaints by identifying their causes and taking initiative to reach positive outcomes.
Drive loyalty and credit card acquisition through an engaged store team.
Create a positive in-store experience through visual standards.
Manage daily store operations and ensure associates understand goals and action plans.
Develop and communicate action plans that optimize results; direct workload and ensure execution of plans and strategies.
Ensure adherence to company policies and the safety of associates and customers.
Direct merchandise flow, including shipment, replenishment, and omnichannel operations.
Lead consistent execution of merchandising strategies, operations, loyalty programs, and other company initiatives.
Create an effective schedule that places the right associate in the right place at the right time.
Manage controllable expenses and maintain loss prevention and safety standards.
Travel periodically for meetings as needed.