Store Manager

REI (Recreational Equipment Inc.)•Glendale, AZ

24d

About The Position

The Store Manager drives the store’s daily operations and manages a retail profit center with $5–$30 million in sales volume. The role creates and reinforces a sales culture, ensures prompt service and that customer expectations are met, and guides teams through change. The Store Manager supports Sales Managers and Shop Service Managers in developing staff to achieve sales and service goals, while advancing REI’s vision of educating, inspiring, and outfitting customers for outdoor experiences and stewardship. The Store Manager develops retail plans, oversees store profitability and budgeting, monitors inventory and facilities, and uses store reports to improve business metrics. The role also focuses on employee engagement, retention, performance development, customer-centered service, and community involvement. REI describes its workplace as values-led and committed to inclusion, anti-racism, multiculturalism, respect, belonging, and learning. Compensation is $75,732.80–$94,660.80 per year. REI offers regular employees an employee discount, access to health benefits, a retirement savings plan, and accrued time off; detailed benefit information depends on employee profile.

Requirements

3–5 years of retail store management experience (preferred).
Enjoys communicating and building relationships inside and outside the organization.
Open to feedback and other viewpoints in support of the business.
Uses business understanding, innovative thinking, and sound judgment to solve problems.
Makes solid recommendations by combining information from various sources.
Produces quality work by setting effective goals and establishing priorities.
Organizes and uses resources to meet deadlines, and keeps others informed about plans and progress.
Engages and influences others to accomplish organizational goals.

Nice To Haves

3–5 years of retail store management experience.

Responsibilities

Develop and achieve short- and long-term retail plans.
Manage and delegate planned priorities to Sales Managers and Shop Service Managers.
Create a positive employee experience focused on engagement and retention.
Use store reports to identify strategies for improving metrics.
Oversee store profitability and financial budgeting.
Monitor inventory levels, facilities, and other assets.
Engage in local organizations and community events.
Inspire a customer-centric culture by recognizing and rewarding the team.
Develop top performers and evaluate performance.
Build teams through employee development, involvement, and communication.
Drive daily store operations and reinforce a sales culture.
Ensure prompt service and that customer expectations are met.
Guide teams through change and support Sales Managers and Shop Service Managers in developing staff to reach sales and service goals.