Store Manager, Robert Graham -Carlsbad Premium Outlets, Carlsbad, CA

Robert Graham•Carlsbad, CA

5d•$26 - $39•Onsite

About The Position

Robert Graham is an American eclectic luxury apparel brand founded in 2001. The Store Manager supports the overall management of the store, staff, merchandise, and customer service, while promoting a sales culture that builds productivity and passion for the brand. The role ensures internal and external customers receive exemplary service and a positive store and brand experience. The Store Manager drives sales and staff productivity, develops associates’ sales and service skills, maintains strong client relationships, and resolves customer concerns. The position oversees store operations, including facility presentation, cash controls, expenses, deliveries, inventory accuracy, register use, and loss prevention. It also ensures merchandising directives are implemented, the selling floor reflects the current visual direction, and store assortment and inventory needs are communicated to relevant teams. This bonus- and commission-eligible position offers a generous employee discount at Robert Graham. The stated base hourly salary range is $26.00–$39.00; offers may vary based on factors such as experience, education, industry knowledge, location, and skills.

Requirements

3–5 years of management experience in a fashion or luxury retail store environment.
Experience managing retail sales staffing and schedules.
Availability to work weekends and holidays and be on call to cover store operational needs as required.
Ability to maintain and communicate the company’s commitment to goals, drive sales, and measure team performance.
Ability to recognize and recruit talent, delegate responsibility, coach and develop staff, motivate employees, and provide prompt, specific feedback.
Ability to set clear goals and expectations, track team progress, provide feedback and resources, and address performance problems promptly.
Customer-focused approach, including gathering customer information for improvement, acting with customers in mind, and building effective relationships and trust.

Responsibilities

Meet or exceed sales goals and motivate sales staff to achieve assigned sales and productivity goals.
Develop associates’ sales techniques and product knowledge, and demonstrate sales leadership on the selling floor.
Collaborate with the Area Manager, VP of Stores, Retail Operations, and Marketing teams on marketing opportunities, events, and incentives to grow sales and the local customer base.
Ensure associates provide the highest level of customer service and maintain client communication using client books and databases.
Resolve client problems and complaints promptly and effectively, including issues involving returns and defective merchandise.
Empower associates to make decisions in the customer’s best interest while supporting company philosophy.
Maintain facility maintenance, presentation, and organization.
Ensure cash control procedures are followed, including bank deposits, safe funds, and petty cash.
Control store expenses, maintain budgets, and work to reduce costs.
Ensure deliveries are processed promptly and inventory movement is monitored in accordance with shipping and receiving policies.
Meet inventory accuracy and shrink requirements.
Ensure staff are trained in register use and maintenance, and properly execute management register functions.
Support and promote loss prevention and risk management, including physical security, cash controls, inventory management, and inter-store communication.
Communicate effectively with corporate and regional offices, mall management, and other stores.
Use company computer programs, including Word, Excel, and Outlook.
Maintain merchandising directives and execute effective merchandising strategies.
Partner with logistics, product teams, and the supervisor to ensure an appropriate store assortment.
Keep the selling floor neat, clean, organized, and consistent with the correct visual image.
Ensure displays, fixtures, and visual areas reflect current visual direction.
Identify and communicate product concerns promptly.
Communicate inventory needs to the corporate retail team.