KeyHolder, Robert Graham - Carlsbad Premium Outlets, Carlsbad, CA
About The Position
The Keyholder supports overall store sales, staff, merchandise, and customer service while promoting a sales culture that builds productivity and passion for the Robert Graham brand. The role helps ensure that internal and external customers receive exemplary service and a positive store and brand experience. The Keyholder supports sales generation by motivating associates to meet sales and productivity goals, developing their selling techniques and product knowledge, and demonstrating sales leadership on the selling floor. In collaboration with store management, the role identifies marketing opportunities and helps develop events and incentives to grow the customer base, especially in the local market. The role also supports World Class Service standards by helping associates maintain client relationships, resolving customer concerns, assisting with service issues, and empowering staff to make customer-focused decisions consistent with company philosophy. The position holds a store key and may support management with supervision of scheduled store staff. This commission-eligible position offers an employee discount. The posted base hourly salary range is $17.00–$24.00.
Requirements
- Excellent communication skills.
- Availability to work weekends and holidays.
- Ability to report to work on time.
- Ability to support management with supervision of scheduled staff in the store.
- Must hold the store key.
Nice To Haves
- Dedication to meeting the expectations and requirements of internal and external customers.
- Ability to obtain first-hand customer information and use it to improve products and services.
- Customer-minded approach and ability to establish and maintain effective customer relationships.
- Knowledgeable and enthusiastic about fashion.
Responsibilities
- Motivate sales staff to meet assigned sales and productivity goals.
- Support the development of associates’ sales techniques and use of elevated sales and service practices.
- Demonstrate in-depth merchandise knowledge and help ensure associates are fluent in product knowledge.
- Provide sales leadership on the selling floor and collaborate with management to identify marketing opportunities that support sales.
- Work with the Store Manager to develop events and incentives to grow the customer base, with emphasis on the local market.
- Ensure associates provide the highest level of customer service and meet World Class Service standards.
- Ensure staff maintains ongoing client communication using client books and the client database.
- Resolve client problems and complaints quickly and effectively.
- Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
- Empower associates to make decisions in the customer’s best interest while supporting company philosophy.
- Support management with supervision of scheduled store staff.
- Hold the store key.
Benefits
- Generous employee discount at Robert Graham.
- Commission eligibility.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
