Assistant Store Manager - Robert Graham - Carlsbad Premium Outlets, Carlsbad, CA

Robert Graham•Carlsbad, CA

5d•$18 - $26•Onsite

About The Position

The Assistant Store Manager supports the overall performance of the Robert Graham store by promoting a sales culture, building productivity and brand engagement, delivering exemplary customer service, and helping lead and motivate the team. The role assists the Store Manager with sales generation, customer relationships, store operations, merchandising, and human resources processes. The Assistant Store Manager helps meet sales goals and performance metrics, uses reports to identify business opportunities, and supports marketing efforts to grow the customer base. They ensure associates provide high-quality service, maintain client communications, and resolve customer issues effectively. Operational duties include maintaining the facility, controlling expenses and cash procedures, processing deliveries, managing inventory accuracy and shrink, training staff on register use, supporting loss prevention, and communicating with corporate, regional, mall, and store partners. The role also maintains visual and merchandising standards, coordinates assortment and inventory needs, and assists with payroll and timely communication of human resources issues. This commission-eligible position offers a generous employee discount at Robert Graham. The stated base hourly salary range is $18.00–$26.00. The position is located at Carlsbad Premium Outlets in Carlsbad, California.

Requirements

Preferred minimum of 3 years of luxury retail management experience leading a sales team.
Excellent verbal and written communication skills.
PC literacy, including Excel, Word, and Outlook.
Ability to drive sales, maintain and communicate the company's commitment to goals, and measure team performance.
Ability to recognize and recruit talent, delegate responsibility, coach and develop staff, motivate employees, and provide behaviorally specific feedback.
Ability to set clear goals and expectations, track performance, provide feedback, address performance issues promptly, and ensure staff have the resources and training needed to meet goals.
Strong customer focus, including gathering customer insights, improving products and services, acting with customers in mind, and building effective, trusted relationships.

Nice To Haves

College degree preferred but not mandatory.

Responsibilities

Lead by example to help achieve sales goals and KPIs.
Assist the Store Manager in using reports to identify opportunities involving best sellers, sell-through, stock levels, and employee productivity.
Set measurable performance standards and goals based on company expectations and metrics.
Work with the Store Manager to identify marketing opportunities that build the customer base and local market.
Create business opportunities by ensuring team members maintain strong customer relationships.
Ensure associates provide the highest level of customer service and meet World Class Service standards.
Ensure staff maintains client communication using client books and the client database.
Resolve client problems and complaints quickly and effectively.
Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective products.
Empower associates to make decisions in the customer's best interest while supporting company philosophy.
Maintain facility upkeep, presentation, and organization.
Ensure cash control procedures are followed, including bank deposits, safe funds, and petty cash.
Control store expenses, maintain budgets, and work to reduce costs.
Ensure deliveries are processed properly and promptly.
Monitor inventory movement and ensure staff follows shipping and receiving policies and procedures.
Meet inventory accuracy and shrink requirements.
Train staff in appropriate register use and maintenance, and execute management register functions.
Support and promote loss prevention across risk management, physical security, cash controls, inventory management, and inter-store communication.
Maintain communication with corporate office, regional office, mall office, and other stores.
Use company computer programs, including Word, Excel, and Outlook.
Maintain merchandising directives and execute effective merchandising strategies.
Partner with logistics, product teams, and the supervisor to ensure the store has an appropriate assortment.
Keep the selling floor neat, clean, organized, and aligned with the correct visual image.
Ensure displays, fixtures, and visual areas reflect current visual direction.
Identify and communicate product concerns promptly.
Communicate inventory needs to the corporate retail team to support business goals.
Communicate human resources issues to the Store Manager promptly and effectively.
Assist the Store Manager with payroll.
Ensure professional image and grooming standards and compliance with the Dress Code Policy.