KeyHolder, Robert Graham - Philadelphia Premium Outlets (Pottstown PA)
About The Position
The Keyholder supports overall store sales, staff, merchandise, and customer service while promoting a sales culture that builds productivity and passion for the Robert Graham brand. The role ensures internal and external customers receive exemplary service and a positive store and brand experience. The Keyholder helps meet sales goals by motivating and developing associates, demonstrating product knowledge and sales leadership, and collaborating with management on marketing opportunities and events that grow the customer base. The role also supports World Class Service standards by maintaining client communication, resolving customer concerns, and assisting associates with service issues and decisions that are in the customer’s best interest and align with company philosophy.
Requirements
- Dedicated to meeting the expectations and requirements of internal and external customers.
- Gets first-hand customer information and uses it to improve products and services.
- Acts with customers in mind and establishes and maintains effective customer relationships.
- Knowledgeable and enthusiastic about fashion.
- Excellent communication skills.
- Available to work weekends and holidays and report to work on time.
- Able to support management with supervision of scheduled store staff.
- Able to hold the store key.
Responsibilities
- Motivate sales staff to meet assigned sales and productivity goals.
- Develop associates’ sales techniques and support elevated sales and service to maximize sales.
- Demonstrate in-depth merchandise knowledge and help associates build product knowledge.
- Provide sales leadership on the selling floor and collaborate with management to identify marketing opportunities that support sales.
- Work with the Store Manager to develop events and incentives to grow the customer base, particularly in the local market.
- Ensure associates provide the highest level of customer service and achieve World Class Service standards.
- Ensure staff maintain ongoing client communication using client books and the client database.
- Resolve client problems and complaints quickly and effectively.
- Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
- Empower associates to make decisions that serve the customer’s best interests and support company philosophy.
- Support management with supervision of scheduled store staff.
- Hold the store key.
Benefits
- Generous employee discount at Robert Graham.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
