KeyHolder, Robert Graham - Wrentham, Ma

Robert Graham • Wrentham, MA

4d

About The Position

The Keyholder supports overall store sales, staff, merchandise, and customer service while promoting a sales culture that builds productivity and passion for the Robert Graham brand. The role ensures internal and external customers receive exemplary service and a positive store and brand experience.

The Keyholder helps motivate and develop sales associates, demonstrates sales leadership on the selling floor, and works with management to identify marketing opportunities and grow the local customer base. The role also supports customer-service standards by maintaining client relationships, resolving customer concerns, and assisting associates with service issues.

Requirements

• Dedicated to meeting the expectations and requirements of internal and external customers.
• Obtains first-hand customer information and uses it to improve products and services.
• Acts with customers in mind and establishes and maintains effective customer relationships.
• Knowledgeable and enthusiastic about fashion.
• Excellent communication skills.
• Available to work weekends and holidays and report to work on time.
• Able to support management with supervision of scheduled store staff.
• Must hold the store key.

Responsibilities

• Motivate sales staff to meet assigned sales and productivity goals.
• Support associates in developing sales techniques and using elevated sales and service practices to maximize sales.
• Demonstrate in-depth merchandise knowledge and ensure associates are fluent in product knowledge.
• Demonstrate sales leadership through an active role on the selling floor.
• Collaborate with management to identify marketing opportunities that support sales.
• Work with the Store Manager to develop events and incentives that grow the customer base, particularly in the local market.
• Ensure associates provide the highest level of customer service and meet World Class Service standards.
• Ensure staff maintains ongoing client communication using client books and the client database.
• Resolve client problems and complaints quickly and effectively.
• Assist sales associates with customer-service issues, including dissatisfied customers, returns, and defective merchandise.
• Empower associates to make decisions in customers’ best interests while supporting the Company’s philosophy.
• Support management with supervision of scheduled store staff.
• Hold the store key.

Benefits

• Competitive salaries and benefits are mentioned generally.
• Generous employee discount at Robert Graham.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed