Assistant Store Manager - Robert Graham - Location (+CA/CT/MA/NV/NJ/NY) Salary Range)

Robert Graham • Las Vegas, NV

9d • $18 - $26

About The Position

The Assistant Store Manager helps drive overall store performance by promoting a sales culture, building productivity and passion for the Robert Graham brand, delivering exemplary customer service, and leading and motivating the team. The role supports sales generation, customer service, store operations, visual merchandising, and human resources processes.

The Assistant Store Manager leads by example in achieving sales goals and KPIs, uses reports to identify business opportunities, sets performance goals, supports customer relationship building, and assists in resolving customer issues. The role also helps maintain store presentation, control expenses and cash, process deliveries, manage inventory and loss prevention, execute merchandising strategies, communicate with corporate and retail teams, and assist with payroll and staff development.

Requirements

• Superb verbal and written communication skills.
• PC literacy, including Excel, Word, and Outlook.
• Ability to maintain and communicate the company's commitment to goals, drive sales, and measure team performance.
• Ability to recognize and recruit talent, delegate responsibility, coach and develop staff, motivate employees, and provide helpful, behaviorally specific feedback.
• Ability to take responsibility for individual and team performance by setting clear goals and expectations, tracking progress, providing feedback, and addressing performance problems promptly.
• Customer-focused approach, including gathering customer information for improvement, acting with customers in mind, and building effective, trusting relationships.

Nice To Haves

• Preferred minimum of 3 years of luxury retail management experience leading a sales team.
• College degree preferred but not mandatory.

Responsibilities

• Lead by example to help achieve sales goals and KPIs.
• Assist the Store Manager in using reports to identify opportunities in best sellers, sell-through, stock levels, and employee productivity.
• Set measurable performance standards and goals based on company expectations and metrics.
• Work with the Store Manager to identify marketing opportunities that build the customer base and local market.
• Create business opportunities by ensuring team members maintain strong customer relationships.
• Ensure associates provide high-level customer service and meet World Class Service standards.
• Ensure staff maintains client communication using client books and the client database.
• Resolve client problems and complaints quickly and effectively.
• Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective products.
• Empower associates to make decisions in customers' best interests while supporting company philosophy.
• Ensure facility maintenance, presentation, and organization.
• Ensure cash-control procedures are followed, including bank deposits, safe funds, and petty cash.
• Control store expenses, maintain budgets, and work to reduce costs.
• Ensure deliveries are processed properly and promptly.
• Monitor inventory movement and ensure staff follows shipping and receiving policies and procedures.
• Meet inventory accuracy and shrink requirements.
• Ensure staff is trained in appropriate register usage and maintenance.
• Understand and execute management register functions.
• Support loss prevention and risk management, including physical security, cash controls, inventory management, and inter-store communication.
• Maintain communication with corporate, regional, mall office, and other store teams.
• Use company computer programs, including Word, Excel, and Outlook.
• Maintain merchandising directives and ensure effective merchandising strategies are executed.
• Partner with logistics, product teams, and the supervisor to ensure an appropriate store assortment.
• Keep the selling floor neat, clean, organized, and consistent with the correct visual image.
• Ensure displays, fixtures, and visual areas reflect current visual direction.
• Identify and communicate product concerns promptly.
• Communicate inventory needs to the corporate retail team to support business goals.
• Communicate human resources issues to the Store Manager promptly and effectively.
• Assist the Store Manager with payroll.
• Ensure professional image and grooming standards and adherence to the Dress Code Policy.
• Recognize and recruit talent, delegate responsibility, coach and develop staff, and provide behaviorally specific feedback.
• Set clear team goals and expectations, track progress, provide feedback and resources, and address performance issues promptly.

Benefits

• Competitive salaries and benefits.
• Generous employee discount at Robert Graham.
• Commission eligibility.
• The total compensation package may include commission earnings, bonus, and other Centric Brands-sponsored benefit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed