Assistant Store Manager - Robert Graham - LaCantera, San Antonio, TX

Robert Graham•San Antonio, TX

About The Position

The Assistant Store Manager supports the overall performance of the Robert Graham store by promoting a sales culture, increasing productivity and enthusiasm for the brand, delivering exemplary customer service, and helping lead and motivate the team. The role assists the Store Manager with sales generation, customer service, store operations, merchandising and visual presentation, and human resources responsibilities. This is a commission-eligible position and includes an employee discount.

Requirements

Preferred minimum of 3 years of luxury retail management experience leading a sales team.
Excellent verbal and written communication skills.
Computer literacy, including Excel, Word, and Outlook.
Ability to drive sales, communicate company goals, and measure team performance.
Ability to recognize and recruit talent, delegate responsibility, coach and develop staff, motivate employees, and provide behaviorally specific feedback.
Ability to manage individual and team performance by setting expectations, tracking progress, providing feedback and resources, and addressing performance issues promptly.
Customer-focused approach, including building effective relationships and using customer information to improve products and services.

Nice To Haves

College degree preferred but not required.

Responsibilities

Lead by example in helping achieve sales goals and key performance indicators.
Assist the Store Manager in using reports to identify opportunities involving best sellers, product sell-through, stock levels, and employee productivity.
Set measurable performance standards and goals in line with company expectations and metrics.
Work with the Store Manager to identify marketing opportunities that build the customer base and local market.
Create business opportunities by ensuring team members maintain strong customer relationships.
Ensure associates provide high-quality customer service and meet World Class Service standards.
Ensure staff maintain client communication using client books and databases.
Resolve customer problems and complaints quickly and effectively; assist associates with service issues such as dissatisfied customers, returns, and defective merchandise.
Empower associates to make decisions in customers’ best interests while supporting company philosophy.
Ensure facility maintenance, presentation, and organization.
Ensure cash-control procedures are followed, including bank deposits, safe funds, and petty cash.
Control store expenses, maintain budgets, and seek to reduce costs.
Ensure deliveries are processed promptly and monitor inventory movement and compliance with shipping and receiving procedures.
Meet inventory accuracy and shrink requirements.
Train staff in register usage and maintenance, and execute management register functions.
Support loss prevention and risk management, including physical security, cash controls, inventory management, and inter-store communication.
Maintain communication with corporate and regional offices, mall management, and other stores.
Use company computer programs, including Word, Excel, and Outlook.
Maintain merchandising directives and execute effective merchandising strategies.
Partner with logistics, product teams, and the supervisor to ensure an appropriate store assortment.
Keep the selling floor neat, clean, organized, and aligned with the correct visual image.
Ensure displays, fixtures, and visual areas reflect current visual direction.
Identify and communicate product concerns promptly.
Communicate inventory needs to the corporate retail team to support business goals.
Communicate human resources issues to the Store Manager promptly and effectively.
Assist the Store Manager with payroll.
Ensure professional grooming and appearance standards and compliance with the Dress Code Policy.
Help recognize and recruit talent, delegate responsibilities, coach and develop staff, motivate employees, and provide specific feedback.
Set clear team goals and expectations, track performance, provide feedback and resources, and address performance issues promptly.
Maintain and communicate the company’s commitment to goals, drive sales, and measure team performance.
Meet customer expectations, gather customer feedback, use it to improve products and services, and build effective customer relationships.