KeyHolder, Robert Graham - Orlando Premium

Robert Graham • Orlando, FL

9d • Onsite

About The Position

The Keyholder supports overall store sales, staff, merchandise, and customer service while promoting a sales culture that builds productivity and passion for the Robert Graham brand. The role ensures internal and external customers receive exemplary service and a positive store and brand experience. The Keyholder supports the Store Manager, helps supervise scheduled staff, holds the store key, and contributes to sales growth and customer relationships. This commission-eligible position includes an employee discount.

Requirements

• Excellent communication skills.
• Availability to work weekends and holidays.
• Ability to report to work on time.
• Ability to support management with supervision of scheduled store staff.
• Ability to hold the store key.
• Dedication to meeting the expectations and requirements of internal and external customers.
• Ability to obtain first-hand customer information and use it to improve products and services.
• Customer-focused approach and ability to establish and maintain effective customer relationships.
• Knowledgeable and enthusiastic about fashion.

Responsibilities

• Motivate sales staff to meet assigned sales and productivity goals.
• Support associates in developing sales techniques and using elevated sales and service practices to maximize sales.
• Maintain in-depth merchandise knowledge and help ensure associates are fluent in product knowledge.
• Demonstrate sales leadership on the selling floor and collaborate with management to identify marketing opportunities that support sales.
• Work with the Store Manager to develop events and incentives that grow the customer base, particularly in the local market.
• Ensure associates provide the highest level of customer service and meet World Class Service standards.
• Ensure staff maintain ongoing client communication using client books and the client database.
• Resolve client problems and complaints quickly and effectively.
• Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
• Empower associates to make decisions in the customer's best interest while supporting company philosophy.
• Support management with supervision of scheduled store staff.
• Hold the store key.

Benefits

• Generous employee discount at Robert Graham.
• Commission eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed